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SJain28
Beginner
1,750 Views

Intel Managment Engine Interface and Ethernet Connection Cannot Start - Error code 10

INTEL DESKTOP BOARDS - DH61WW

Earlier I was using Windows XP

and few months back I encountered one problem

As and when I start my PC, my LAN does not work

SO I have to disable every time and then enable to make it work

I tried reinstalling and updating Ethernet driver also few times but none helped

Then I switched to Windows 7 and still facing the same problem

but now I have to Restart every time to make Ethernet Connection WORK

Please advice or provide a solution

0 Kudos
14 Replies
idata
Community Manager
372 Views

Hello, YashJ:

Could you please let me know the BIOS version installed?

Regards,

Amy.

n_scott_pearson
Super User Retired Employee
372 Views

What BIOS version? What processor? What memory? What things have you changed in BIOS Setup?

SJain28
Beginner
372 Views

BIOS Version - BEH6110H.86A.0038.2012.0110.1653

Processor - Intel Core i3-2120 3.30 GHz

Memory - 4GB (1333MHz Speed)

No I have not changed any settings in BIOS

all set to DEFAULTS only

n_scott_pearson
Super User Retired Employee
372 Views

You are on BIOS 38 and the latest available is 120. That's a lot of BIOS releases and a lot of upgrades and bug fixes that you are missing. Here is a link to the page where you can download more-recent BIOS releases (and drivers): https://downloadcenter.intel.com/product/51856/Intel-Desktop-Board-DH61WW DH61WW Drivers & Software. As well, here is a link to the download page for the latest BIOS release: https://downloadcenter.intel.com/download/23393/BIOS-Update-BEH6110H-86A-?product=51856 Download BIOS Update [BEH6110H.86A]. I include this second link because it provides instructions regarding the order for installing BIOS updates (you cannot just install the latest BIOS (don't try; you would likely brick your board!); you must install a few releases along the way for it to work properly).

For more information, consult the following documents:

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005547.html?wapkw=b... BIOS Update Instructions for Desktop Boards

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html?wapkw=bios+recovery Recovery BIOS Update Instructions for Intel Desktop Boards

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005859.html Updating the BIOS to Support 3rd Generation Intel Core Processors

Hope this helps,

...S

SJain28
Beginner
372 Views

BIOS Version - BEH6110H.86A.0038.2012.0110.1653

Processor - Intel Core i3-2120 3.30 GHz

Memory - 4GB (1333MHz Speed)

idata
Community Manager
372 Views

N.Scott.Pearson, thank you for your feedback.

YashJ, please try that suggestion and let us know if it helped.

Regards,

Amy.

idata
Community Manager
372 Views

/thread/102270 YashJ, were you able to tack this down?

Regards,

Amy.

SJain28
Beginner
372 Views

right now I am out of town

as and when I reach back home

I'll give it a try and share the result

idata
Community Manager
372 Views

Keep me posted.

Regards,

Amy.

SJain28
Beginner
372 Views

Hello I tried updating my bios from 0038

but my intel management engine firmware

IS SHOWING

0.0.0.0

Kindly help me out here

SJain28
Beginner
372 Views

n_scott_pearson
Super User Retired Employee
372 Views

If your Management Engine (ME) firmware revision is displayed as 0.0.0.0, it means that the ME is not running - which usually means that the ME does not have valid firmware to run. When this is the case, the only thing that you can try is reinstalling the BIOS using the Recovery method. This method is documented here: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html?wapkw=bios+recovery Intel Desktop Boards Recovery BIOS Update Instructions. Reinstall BIOS 38 this way. If it succeeds, follow this process for upgrading the BIOS: http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005859.html Updating the BIOS to Support 3rd Generation Intel Core Processors.

Hope this helps,

...S

idata
Community Manager
372 Views

Hello, YashJ:

 

I wanted to follow up your case.

Were you able to track this down? Did the previous post help you?

 

Regards,

Amy.

SJain28
Beginner
372 Views

yes upgrading BIOS solved my problem

and since then

there has been no issue and working fine

thanks

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