02-10-2021 02:14 AM
I was using my phone’s hotspot for the time I was in isolation and it finally ran out of data. It was hooked up via USB-C to the computer. I was given a Wifi puck to use, but now the PC isn’t detecting any wireless networks and the Network Troubleshooter is saying that there is a Driver or Hardware issue with the Network Adapter. I went into the events log and it’s saying that the PCI\VEN_8086&DEV... was deleted. (picture attached) Any and all assistance is greatly appreciated.
Super User Retired Employee
02-19-2021 11:32 PM
I suggest that you try doing a clean reinstall of the Wireless networking software stack. Here is proper process for doing so:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/30121 and https://downloadcenter.intel.com/download/30112.
- Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
- From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
- Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
- Manually reboot your computer, keeping Internet access disabled.
- In Device Manager, check Network Adapters for an entry for Intel Wireless-AC 9462. If none, go to Step 9.
- Right click on the entry for Intel Wireless-AC 9462 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
- Go to Step 5.
- (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
- (Optional but recommended) Clear each of your browsers' cache.
- Install the Bluetooth driver package (rule: always do Bluetooth first).
- Install the Wireless driver package.
- Manually shutdown and reboot your computer.
- Enable Internet access.
Hope this helps,