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williegbro
Beginner
51 Views

Intel(R) Wireless-AC 9462

I was using my phone’s hotspot for the time I was in isolation and it finally ran out of data. It was hooked up via USB-C to the computer. I was given a Wifi puck to use, but now the PC isn’t detecting any wireless networks and the Network Troubleshooter is saying that there is a Driver or Hardware issue with the Network Adapter. I went into the events log and it’s saying that the PCI\VEN_8086&DEV... was deleted. (picture attached) Any and all assistance is greatly appreciated.
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n_scott_pearson
Super User Retired Employee
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I suggest that you try doing a clean reinstall of the Wireless networking software stack. Here is proper process for doing so: 

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers for your adapter. Here are links to these drivers: https://downloadcenter.intel.com/download/30121 and https://downloadcenter.intel.com/download/30112.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled.
  6. In Device Manager, check Network Adapters for an entry for Intel Wireless-AC 9462. If none, go to Step 9.
  7. Right click on the entry for Intel Wireless-AC 9462 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Go to Step 5.
  9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
  10. (Optional but recommended) Clear each of your browsers' cache.
  11. Install the Bluetooth driver package (rule: always do Bluetooth first).
  12. Install the Wireless driver package.
  13. Manually shutdown and reboot your computer.
  14. Enable Internet access.
  15. Test.

Hope this helps,

...S