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Beginner
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Intel Warranty Replacement

I have been an Intel partner for over ten years first as an

 

IPD and now as a Gold Technology Provider and I have always loved the support I

 

received. I have only had to call Intel Tech Support about three or four times

 

over those years and I have only had to return about six items for warranty

 

replacement in ten years but Intel has always stood behind their products which

 

I respected. Lately things have seemed to downhill at a very fast rate of descend.

 

I just built-up and sold 13 All-in-Ones using the DQ77KB board and the new

 

Intel All-in-One chassis. I had one chassis fail which cost me $35 in shipping

 

charges to return for repair and I have one DQ77KB that just failed after two

 

months at my customer site.

My present problem is trying to get a Warranty Replacement

 

for the DQ77KB board:

I

 

purchased a ten pack of DQ77KB motherboards from Micro Ingram 30 January 2013

 

and I built-up and delivered these All-in-Ones to my customer, one of them

 

broke after a couple months at my customers site. The unit had no video so I

 

pulled it back in the shop and I replaced the DQ77KB motherboard, this fixed

 

the problem.

I tried to do an AWR on-line but the website gives me a "This 

product is not supported via web." Error message and it tells me to

 

call Intel Customer Support. I spent an hour on hold last night with Intel

 

before I got a message telling me to try again tomorrow because they are now

 

closed. I filled out a Service ticket and have not heard from that attempt.

I called again today and the Intel rep is telling me that my

 

motherboard was sold in the Netherlands to which I assured him that I had never

 

been there and it was purchased in the United States, he wants $25 to warranty

 

replace this board? I don't know when Intel became so difficult to work with;

 

I have always loved Intel's support in the past?

How do I get a warranty replacement on this board? Who can I

 

talk to without spending another hour on the phone talking to people who have

 

no authority? As an IPD we use to have our own Intel Rep but I have not heard

 

from mine for a long time and the email I sent him bounced back. Any help from

 

any Intel employees that can help me get a replacement for my DQ77KB board

 

would be much appreciated.

Thanks,

Doug

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3 Replies
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Employee
6 Views

Hello mailto:doug@lyseng.com doug@lyseng.com,

I apologize from Intel® behalf for all this inconvenience when trying to replace the Intel® products.

I am afraid to say that in order to get the replacement of the motherboard will be necessary to access through the website or contact Phone support so that they can assist you.

Note that we are able to pull up all your company information with the Intel® Channel Partner ID.

 

Thanks.
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Beginner
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Hello Doug,

I found your post regarding the DQ77KB while looking for evidence of a known problem. I have experienced multiple early life failures with this motherboard. Did you ever receive any response from Intel ?

Regards,

Chris

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Employee
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Hi Chris,

I am sorry to hear you are having problems but let me help you.

Can you please describe what problems are you experiencing and what steps have you taken?

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