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Intel core i5 10th gen laptop shuts down again and again

vedasri
Beginner
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Hi there, I need to ask one thing that I have a new Intel i5 10th Gen Laptop. But, my laptop shuts down again and again and the cooling system is working well but I don't get why it is shutting down frequently. Is there a problem with my Laptop or Processor?

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AlHill
Super User
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

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