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Beginner
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Issue with Intel(R) Trusted Execution Engine Interface in Windows 10 x64

I already checked out the other issues about Intel Trusted Excution Engine Interface, but I'm not sure if it's the same case.

 

In devices manager, that device appears with an error, and its details say:

dispo.PNG

That device is in 2.0.0.1094 version (11/10/2015), however, in ASRock drivers say "Intel Trusted Execution Engine versión:1.1.4.1145"

 

Shall I uninstall my 2.0.0.1094 and go back to 1.1.4.1145?

 

At this time, I tried to:

  • Uninstall it and let Windows to regenerate it.
  • Try to update, but it was impossible.
  • And reinstall with TXE from this website, but I'm not sure if I did it well

 

Finally, for more info, these are my PC specs (Thanks in advance):

 

Overview

-------------------------------------------------------------------------

   Machine            Custom Computer

   Operating System      Microsoft Windows 10 Pro (64-bit)

   Memory            8 GB

   Processor         Intel(R) Celeron(R) CPU J1900 @ 1.99GHz

   Motherboard         ASRock - Q1900M

   Video Cards         Intel(R) HD Graphics

   Monitors         HP 22xi   

   Hard Disk         TOSHIBA DT01ACA100 (1,0 TB)

   Network Card         WAN Miniport (SSTP)

 

CPU

-------------------------------------------------------------------------

Processor

   Name            Intel Celeron J1900

   Code Name         Bay Trail-D

   TDP            --

   Package            Socket 1170 BGA

   Technology         22 nm

   Core Voltage         0,47 V

   Specification         Intel(R) Celeron(R) CPU J1900 @ 1.99GHz

   Family            6

   Model            --

   Stepping         --

   Ext. Family         --

   Ext. Model         --

   Revision         C0

   Instructions         MMX , SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, x86-64, NX, VMX

 

Clocks

   Core Speed         1332,7 MHz

   Multiplier         x 16

   Bus Speed         83,3 MHz

   QPILink            --

 

 

Cache

   L1 Data            4 x 24 KBytes

   L1 Inst            4 x 32 KBytes

   Level 2            2 x 1024 KBytes

   L1 Data            --

   L1 Inst            --

   Level 2            --

   Level3            --

 

Motherboard

-------------------------------------------------------------------------

Motherboard

   Manufacturer         ASRock

   Model            Q1900M      --

   Chipset            Intel      Bay Trail Host Bridge

   Revision         0E

   Southbrige         Intel      Bay Trail LPC Bridge

   Revision         0E

   LPCIO            --

 

BIOS

   Core Speed         American Megatrends Inc.

   Version            P1.80

   Date            11/08/2016

 

Graphic Interface

   Version            --

   Transfer Rate         --

   Max. Supported         --

 

Memory

-------------------------------------------------------------------------

General

   Type            DDR3

   Size            8192 MBytes

   Channel#         --

   DC Model         --

   NB Frequency         --

 

Timings

   DRAM Frequency         666,4 MHz

   FSB:DRAM         --

   CAS# Latency(CL)      9 clocks

   RAS# to CAS# Delay(tRCD)   9 clocks

   RAS# Precharge(tRP)      9 clocks

   Cycle Time(rRAS)      24 clocks

   Bank Cycle Time(tRC)      --

   Command Rate(CR)      1 clocks

 

Graphics

-------------------------------------------------------------------------

GPU

   Name            Intel(R) HD Graphics

   Code Name         --

   Technology         --

   Revision         --

 

Clocks

   Core            820 MHz

   Shader            --

   Memory            --

 

Memory

   Size            --

   Type            --

   Bus Width         --

Tags (2)
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8 Replies
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Super User
402 Views

Sorry, this forum is for Intel desktop boards, not asrock boards.

You should use the drivers provided by asrock from their site. For assistance with asrock drivers, contact asrock.

 

Doc

 

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Highlighted
Beginner
402 Views

I thought I mentioned and added an Intel TXE snapshot.

Can't I even mention another brand?

 

That kind of answers don't help.

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Highlighted
Super User
402 Views

Sure, you can mention other boards. And, we will direct you to the proper support site.

 

Asrock boards are supported by asrock, where you should be using their driver.

 

Doc

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Highlighted
Beginner
402 Views

The issue is over intel, then I come to Intel site to consult about it.

So, as the problem is under Windows 10, let's answer Microsoft site but then when they see the problem is Intel I'll be redirected here again, and so until infinit.

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Highlighted
Super User
402 Views

If you really want to make a post, then do so - in the processors forum. As I said, this forum is for Intel Desktop boards.

 

Doc

 

Highlighted
Beginner
402 Views

Thanks for an answer that really helped.

 

Can someone with privileges move this issue there?

For not making a mess by repeating the same content, only.

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Highlighted
Super User Retired Employee
402 Views

So let me step in. Al can be a tad terse and the right message often doesn't get though. This forum is for Intel's Desktop Board products. Since all of these products have been discontinued, Intel Customer Support does not monitor the forum and all support is peer-to-peer. In your case, you are asking about a feature that is implemented in both the processor and chipset. The best place for your query -- especially from the standpoint of mindset -- will be the Processor forum. Unfortunately, because this forum offers only peer-to-peer support, there is no one here who has the privileges necessary to move your query. You will need to re-post your questions there yourself. It behoves you to ensure that you have your questions posted in the most-appropriate forum so that they are reviewed by the most-appropriate audience and that the right mindset is being applied to a solution for the issue.

 

 

Ok, all that said, I do have some input on your problem and will not wait for you to repost...

 

  • First of all, regarding the TXT feature's version numbers, it is easy to get confused. There are firmware version numbers (like that 1.1.4.1145), software package version numbers (like that 2.0.0.1094) and there could also be driver versions numbers. In the case of features that involve firmware running on a microcontroller (like the Management Engine) within the chipset, do not worry about version numbers not matching (they rarely ever will). What is important is that much of the firmware running on these microcontrollers is updated along with the BIOS. So, when you start to see a problem involving a feature like this, the first thing you should do is make sure that you are running the latest available BIOS for your motherboard (or laptop).

 

  • Secondly, there are three possible sources for updates for features like this, your motherboard (or laptop) manufacturer's download page, Intel's download pages and Windows Update. If your motherboard (or laptop) is still under warranty, then you should be running the version of the software that is available on the motherboard (or laptop) manufacturer's downloads page. If an update is installed by Windows Update, you know that (in theory) this update was released with foreknowledge of your manufacturer, so this is ok. You should only be loading drivers, etc. from the Intel download pages if all other sources have been exhausted (which will obviously be the case if you are off-warranty). While it does not apply here, laptop owners who need drivers for intel HD Graphics should always be looking to your laptop manufacturer for these drivers. If they have customized these drivers (for special hardware features and especially for laptops that have a second graphics chip), using the standard drivers from Intel could cause you all sorts of problems (features not working, laptop sucking too much power, etc.). If you need a newer version because of a particular issue and this driver has been modified by your laptop manufacturer, then they *must* provide this version. If they cannot or (more often the case) will not provide an update, you need to at least make sure that you find out, from this manufacturer (not Intel), how the generic drivers from Intel will work on their hardware (and BIOS and software) solution.

 

  • Finally, for this particular situation, I suggest that you uninstall the package and then install the latest versions of the (1) Chipset Device Software (a.k.a. INF Update) package, (2) Intel ME Software and then (3) the TXT feature package. Again, get all three of these from your board (or laptop) manufacturer's download site. If there is a BIOS update available, install it first!

 

Hope this helps,

...S

Highlighted
Beginner
402 Views

Thanks for your clear and terse answer.

 

There's another version (P1.90 vs my current P1.80), but I receive "The BIOS file does not support this model!" Probably I need manage this from the BIOS Cpanel.

 

Thanks, I'm going to check your options and back with details.

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