Intel® Desktop Boards
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Keyboard wont work on all usb ports

xerxes
Beginner
404 Views
Hi, i got a pc today and i cant setup windows. Cant press enter or esc f12 etc. The keyboard is turning on but nothing happens. Can someone help me?
0 Kudos
11 Replies
AlHill
Super User
383 Views

Those keyboard keys sound like you have an HP board.  If you have an "Intel Desktop Board", provide the model number.  If not, contact the manufacturer of your board.

Doc (not an Intel employee or contractor)

xerxes
Beginner
380 Views
It is a intel board but i cant find the model number as i cant do anything
AlHill
Super User
377 Views

Intel has not made desktop boards since 2013. 

Is this a used board?  On the board you will be able to find an "AA" number.  Provide that number.  Or, provide a good photo of the board.

Doc (not an Intel employee or contractor)

xerxes
Beginner
374 Views
AlHill
Super User
366 Views

It sounds like you have a DQ77MK board from 2012.

https://ark.intel.com/content/www/us/en/ark/products/59044/intel-desktop-board-dq77mk.html

This means that your system is not new.

The keyboard keys you were trying are not for this board.  To get into the BIOS, F2 will do that.

What processor are you using?  Provide the complete model number.

What bios are you using?  Provide the complete bios string if you can get to the bios.

When you turn on your PC, do you hear any beeps?  If so, how many and what pattern?

Did this machine ever work?  If not, return it to the reseller and get a refund.

Doc (not an Intel employee or contractor)

 

xerxes
Beginner
362 Views
So it did turn on but never in bios. Could resetting it help?
AlHill
Super User
353 Views

You did not answer all my questions.

Provide all the answers.

Describe " it did turn on".

Reset what?  We do not know anything yet.

Doc (not an Intel employee or contractor)

xerxes
Beginner
351 Views
i7-2600k
BiOS wont open.
There are no beeps
AlHill
Super User
346 Views

Are you using a wired keyboard?  Using one of the rear usb ports?

Do you know that the processor is known good?

Do you know that your power supply is good?

Did you assemble this PC yourself, or purchase it in this condition?

Doc (not an Intel employee or contractor)

xerxes
Beginner
343 Views
Its a HyperX wired keyboard
I tested all the parts before buying and they are in good state.
AlHill
Super User
339 Views

Well, something is not good. 

If the keyboard is good,

and if the motherboard is good,

and if the processor is good,

and if the power supply is good,

Then F2 should work and you should be able to get into the bios.

How did you test the motherboard and processor before purchasing?  I am a bit skeptical that you purchased a motherboard without knowing the model number, and how you tested it.

You said the keyboard will not work on all ports.  On a port where the keyboard does work, have you tried F2 to get into the bios?  The keys you tried before were HP key functions and not Intel.

Please answer with as much info as possible.  Without a complete story, there is nothing that can be done.

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