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twest11
Beginner
1,599 Views

Mic was Hot, now it's Not?

I've got an Acer Swift 3 8th gen i-7 with a 1TB SSD added from Crucial and 24GB RAM also from Crucial I don't want to lose. Their support is useless,

 

I've tried every Windows t/s option, uninstalled/reinstalled h/w, drivers. Device Manager lists it as Microphone Array (Intel Smart Sound Technology (Intel SST)) It worked lastt year, and hasn't worked in a Web-Ex meeting, or even with Cortana or Google search.

 

I've tried everything this guy listed in a forum:

 

My laptop is running on Windows 10 version 1903. I installed this version last week and I am sure this issue comes after 1903 is installed, previously version 1803 & 1809 I have no such problem at all. It stays undetected until today I was trying to communicate with my gaming friends on Discord and found out my mic isn't working properly. After further investigation I realize something is wrong with the system configuration (software issue), the mic issue is not solely on Discord. I googled for almost an hour, literally went through 10+ articles (90% of their methods are similar) and tried out every single possible fix. Finally ended up none of them works. Someone please save me, I am so lost right now.

What I have tried:

  • Make sure the earphone I am using is functional, both I/O.
  • Make sure my laptop's audio port is functional.
  • Make sure my single-jack earphone cable is properly plugged in the single earphone port. No splitter & converter used.
  • Settings > Privacy > App permissions (Microphone), make sure "Allow apps to access your microphone" is on.
  • Device Manager > Audio inputs and outputs, both Microphone Array (Realtek High Definition Audio (SST)) and Speakers (Realtek High Definiton Audio (SST)) make sure they are neither disabled, malfunction nor outdated.
  • Device Manager > Sound, video and game controllers, both Intel® Display Audio and Realtek High Definition Audio (SST) make sure they are neither disabled, malfunction nor outdated.
  • Uninstall and reinstall specified drivers above.
  • Control Panel > Hardware and Sound > Sound > Communications tab, check "Do nothing" for "When Windows detects communications activity:".
  • Control Panel > Hardware and Sound > Sound > Recording tab > Microphone Array properties > Levels tab, make sure my default mic is not muted, and volume set to max. In Advanced tab, disabled "Allow applications to take exclusive control of this device" to prevent intrusive app to take control over system settings. In Enhancements tab, tick "Disable all sound effect" instead of "Immediate mode". In addition to this, make sure Microphone Array is set as default.
  • Run Troubleshooter for Sound to check both drivers (Microphone Array & Speakers), no issue detected.
  • Restart Windows Audio in Services.
  • Run SRC Scan. Not sure if this action is relevant however, it resulted in some files are corrupted and unable to fix. I briefly went through the log file and it is likely referring to recent Windows Defender Definition Update. I personally think this has nothing to do with my mic issue here.
  • Tried with every single option (Mic in, Speaker out, Headphone, Headset etc) when earphone is plugged in and a small window pops up. Headphone is chosen by default, and works properly under normal circumstances but not this time.
  • Make sure no pending system update, checked for 10x times.
  • Refer to official Microsoft support article in accordance with sound problem: Fix sound problems in Windows 10. Nothing useful.
  • Clean restart after every single action above taken.

I keep testing the mic in this window after every method tested and none of the fix above helps, the bar doesn't responding in green as supposed. I have LITERALLY no idea what is bugging the mic from working properly. This issue is way harder to fix than no sound issue, which previously fixed by myself for a few times.

windows-10 audio microphone

 

Any ideas?

 

I have the lastest driver installed: 3/18/2019, 10.0.18362.1

 

0 Kudos
6 Replies
AlHill
Super User
1,043 Views

Wrong forum. And, regardless of the quality of acer support, they are responsible for support of your laptop.

 

Doc

 

AlHill
Super User
1,043 Views

Also, have you considered that the acer hardware has failed?

 

Doc

 

twest11
Beginner
1,043 Views

which forum? aLREADY TRIED aCER

twest11
Beginner
1,043 Views

Yes, which is why I'm coming to Intel since they made the mic. Which forum do i need to be in?

twest11
Beginner
1,043 Views

which forum?

 

AlHill
Super User
1,043 Views

As I said, Acer is responsible for support of your laptop. They made the laptop, they are the integrator, and your warranty and support must come from them. If the unit is faulty, you must work with Acer to correct it, or replace it.

 

The forum you posted in is for Intel desktop boards, not for acer laptops.

 

Doc