Community
cancel
Showing results for 
Search instead for 
Did you mean: 
ESank
Beginner
4,697 Views

New DZ87KLT-75K gives red "Power Supervisor LED" when booting and shutting down

My new DZ87KLT-75K has difficulty turning on. When my machine is off the red "Power Supervisor LED" is lit constantly. When I turn on my machine, I get prompted with a message telling me that the Intel Power Supervisor has detected a "Catastrophic Power Event." If I press a key at this message, the Power Supervisor LED turns off and the machine usually proceeds to POST and boot to Windows 7. Sometimes instead of booting I instead get the red Power Supervisor LED combined with the memory error beep code (three beeps, repeat). When this happens the machine turns itself off automatically. Once booted to Windows the machine seems stable with good thermals and game performance. The power supervisor LED stays off when Windows is running.

My first thought was the power supply. I have tried two Corsair AX860i PSUs so far. I RMAed the first one because I figured if the power supervisor LED is lit then it must be a problem with the PSU. Today I got another of the same exact model, but the above symptoms persist. Corsair's website insists that this model is compatible with Haswell.

A separate but possibly related problem is that I seem unable to update the BIOS on the motherboard. I tried twice. Both times the machine shut itself off and went into BIOS recovery mode. I suspect this power problem is to blame.

Here are my full specs:

Core i7-4770K

DZ87KLT-75K

32 GB (8GB per DIMM) of Dual Channel Corsair "CMY32GX3M4A2133C11"

Nvidia Geforce GTX 780

Samsung 256GB SSD

Western Digital 2TB HDD

Corsair AX860i PSU 860 Watts

Do you think it is safe to use this machine until I get a fix for this? Could using it damage the components?

Any help would be greatly appreciated!

0 Kudos
27 Replies
Silvia_L_Intel1
Employee
227 Views

Hi SpookyAnon,

Since this is a brand new motherboard, there are not BIOS versions available to update. The motherboard should come with the original version 0336. Please let me know if this is correct.

These are some recommendations for this issue:

- Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply, 1 memory stick)

- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

***Please use the onboard video to complete this troubleshooting.***

I would like to inform you, that this processor supports DDR3 1333 and 1600 MHZ only. Any speed above that, will be considered out of specifications. So make sure you are using the SPD speed of the memory which according to the link it is 1333 Mhz. http://www.corsair.com/en/vengeance-pro-series-32gb-4-x-8gb-ddr3-dram-2133mhz-c11-memory-kit-cmy32gx... http://www.corsair.com/en/vengeance-pro-series-32gb-4-x-8gb-ddr3-dram-2133mhz-c11-memory-kit-cmy32gx...

Regards.

ESank
Beginner
227 Views

Thanks for the reply.

I do indeed already have the "0336" version of the BIOS. I guess the BIOS issue is nonexistent.

My DDR3 memory is currently running at SPD (1333Mhz). It has an XMP profile for 2133Mhz which I have not yet enabled. Is XMP considered "out of specifications"?

As instructed, I removed the CMOS battery for 1 hour and then restarted my machine. As it restarted I noticed that the Power Supervisor LED was off and there was no "Catastrophic Power Event" error. I was instead prompted with a "checksum error" and a "CMOS battery error." The machine nonetheless proceeded to boot Windows.

Turning off and turning on the computer a second time produced a lit Power Supervisor LED as well as a "Catastrophic Power Event" error on start-up (just as described in my original post). Again, the machine boots to Windows successfully after this power error.

I should note that I implemented this CMOS battery test with my nVidia Graphics card installed. As I do not currently have an HDMI to DVI adapter I cannot utilize the CPU's onboard video. (This motherboard only has 1 HDMI port for onboard video) I am working on getting an HDMI adapter. Until I do, I cannot perform your "minimal configuration" test.

Thanks for your help so far.

Silvia_L_Intel1
Employee
227 Views

SpoolyAnon,

Regarding the XMP profile, if you enable it to run at 2133 MHz it will be considered out of specifications. Since the processor support memory speed up to 1600 MHz.

Regarding the Power Supervisor, this is an integrated power surge protector technology that actively monitors, detects, and self-heals voltage spikes before entering the system.

So, let's try with the following troubleshooting steps. I recommend you to Test the system out of the chassis:

  1. 1. Connect the power supply to another outlet.
  2. 2. Test the system with another power supply.
  3. 3. Go to the BIOS and clear the "event log" located under the "configuration tab"

Please let me know.

 

 

ESank
Beginner
227 Views

As you recommended, I connected the power supply to a different outlet using a different power strip. The power supervisor error persists. I also cleared the event log in the BIOS.

Testing the system with a different PSU is going to take some time as I do not have spares on hand. As I mentioned in my first post, the Corsair AX860i PSU I am currently using is already the second PSU I have tried in my machine. The first was also a Corsair AX860i. I have since RMAed it.

Can you recommend to me a brand or model PSU which you know for sure works with this motherboard?

All of the tests I have performed so far were done with the components inside the chassis. What is the reasoning behind removing my system from the chassis?

Silvia_L_Intel1
Employee
227 Views

Please check on the visual BIOS under "power tab", depending of the processor and the power supply, there should be some options to enable or disable the processor's power states.

If you find them,please disable C6/C7 power states, C3 should be enable.

To find a list of power supplies that meets the new Intel PSU Design Guide specification go to:

1. http://www.intel.com/reseller/psu_selector/ http://www.intel.com/reseller/psu_selector/

2. Go to the top right hand where it says 12V2 Min-load

3. From the Drop down select the "Yes" option

4. The list displayed will be the latest list of PSUs that meet Intel's requirements

Let me know.

ESank
Beginner
227 Views

I went to the power tab in BIOS and disabled the C6 and C7 power states. C3 is enabled. The power supervisor error persists.

I will try to procure a different power supply from the list you provided. I would note, however, that my current Corsair PSU is on that list of "12V2 Min-load" compliant PSUs.

Thanks for your help so far.

Stephen
Valued Contributor I
227 Views

Your PSU is not on that list the one on the list is AX860 not AX860i but anyway that should not matter, the reason for you to test the board outside the chassis is to ensure that the board is not shorting somewhere on the chassis.

So that's why you need to remove the board from the chassis and test it with minimal components outside the chassis (With One RAM Stick, Board And Power Supply Only) Use the on board HDMI if possible or thunderbolt which can act as Mini Display Port if you plug a Mini Display Port connector to it.

Afterwards if all goes well add each component one by one till you get the culprit all outside the chassis.

ESank
Beginner
227 Views

I finally got my hands on a DVI to HDMI adapter and tested my system with a minimal configuration.

I removed my nVidia Geforce GTX 780 and all but 1 of my 8GB Corsair memory sticks. I then removed the rest of the components (motherboard, CPU, HDD) from the chassis and tested my system with integrated video enabled. Memory was set at SPD speeds (1333 MHz).

The Power Supervisor LED remains lit when the PSU is on but the system itself is off. On start-up I still get prompted with "Intel Power Supervisor has detected a catastrophic power event has occurred." Pressing a key allows the machine to POST and successfully boot to Windows 7.

In separate tests I moved the one remaining memory stick to a different DIMM slot and used a different memory stick. In both cases the Power Supervisor error persists.

It seems to me like a fault on the motherboard.

What is the next step?

Silvia_L_Intel1
Employee
227 Views

SpookyAnon,

If you want to replace the motherboard please go ahead. In the mean time, I am going to send this information to the engineering department

Regards.

MDurs
New Contributor I
227 Views

Hey, the Corsair AX860i is still on the Intel PSU compatibility list, if you enhance the model number and read the complete line. Sorry, but you should read things complete and correctly in front of publishing something,

SMund2
Beginner
227 Views

Any resolution to this? I'm running into very similar issues, and trying to figure out if there's a way to fix them, or if there's just a bad batch of Intel motherboards out there.

Similarities to the original post:

  • problems booting, occasional three-beep memory errors
  • repeated "catastrophic power event" messages
  • using a Corsair PSU (AX760i), however, it had been running flawlessly with a Gigabyte z77 motherboard, so I'm skeptical that the PSU is the problem, but perhaps the "power event" issues have something to do with the interplay between the intel board and the Corsair PSU (and the other issues are separate).

Other issues:

  • pressing the "back to bios" button cause the power on for a second and the immediately power off
  • installing a PCIe card appears to cause the machine to either give a three-beep memory error or a two-beep video error; using the integrated graphics was working (other than the power event messages and occasional memory complaint.)

Any update from Intel on these issue?

ABily
Beginner
227 Views

I too am having the same issue. The red LED comes on when the machine is powered down, and the next boot will give the "Catastrophic Power Event" message. Hitting a key at that point will allow it to boot successfully into Windows 8; however, the LAN1 port will not connect to the network even though the lights are on. (Moving the ethernet cable to LAN2 allows Windows to connect, but moving it back to LAN1 doesn't work.) A simple restart from Windows will work fine, without any catastrophic power message, and Windows can connect to the network on LAN1 as well. In fact, everything seems to work perfectly until I do a complete shutdown, at which point the red LED comes back on and we're back to square one.

Likewise, I can't update the BIOS to 0344 (it's currently on 0336). Attempting to do so just results in a shutdown with the red LED on, after which it takes 3 presses of the power button to get it to restart. The first two tries with the power button will just make the lights flash and fans spin for a second or so, and then it shuts down again. The third time will boot successfully, but with the catastrophic power event message, and the BIOS not updated.

My power supply is also a Corsair AX860i, which was recently added to the Intel approved list. I also have a Samsung 256GB SSD and two WD 2TB HDDs, similar to the original poster.

A solution to this problem (or at least a decent explanation) would be greatly appreciated!

ESank
Beginner
227 Views

I am the original poster.

My problem is still unresolved. Today I noticed there is a new BIOS revision for this motherboard. I tried to update to the new revision (0344) using the Windows executable BIOS update file available from the Intel support website.

My experience was exactly the same as "AaronB." Running the executable causes the computer to shut down. It then takes three pushes of the power button to get it to POST and boot Windows again. The BIOS is not updated and the "Catastrophic Power Event" error and LED problem persists

I too doubt that the power supply is at fault, but it is curious that everyone with this problem on this thread has a Corsair PSU.

It would be really great if Intel could present a fix for this. I hate seeing the word "catastrophic" every time I boot my computer.

MDurs
New Contributor I
227 Views

I´ve used a Silverstone SST-ST1000-G PSU and I got a restart error. In this way I´ve bought also a Corsair AX860i from the Intel PSU compatibility list, because it appears me as the best PSU for my system.

After over 180 € later I got the same catastrophic power event at every cold restart and I hate it also.

Updating the BIOS to 0344 don´t fix this issue.

ABily
Beginner
227 Views

Okay, here's a followup. I swapped out the AX860i with an AX860 (no "i"), figuring it most likely wouldn't work. It did. First boot gave me the "catastrophic" event warning, but I think that was left over from the first power supply. I have now been using my machine for 24 hours, with numerous warm and cold boots, and I have not had the catastrophic event warning once. I was also able to update the BIOS.

There is still an issue, however. The problem of the LAN1 port not functioning after a cold boot remains. A restart from Windows fixes it. LAN2 does not exhibit this problem, and since I have never needed more than 1 LAN port, I have opted to just keep my cable connected to LAN2.

I don't know if these issues are limited to Corsair power supplies, but it's something Intel needs to look into. With the popularity of the AX860i, they're going to have a lot of unhappy customers.

MDurs
New Contributor I
227 Views

This is very interessting. Joe_intel sent me this link: http://www.legitreviews.com/article/2217/ What Enabling C6/C7 Low-Power States Do on the Core i7-4770K Haswell CPU - Are C6 and C7 Power States Worth Enabling on Haswell? - Legit Reviews

They also use a Corsair AX860i with a BIOS 0341. This version is not available to download, but now I have the newer 0344. There´s no information about a catastrophic power event at a cold system start. But if you have a look on the pictures of their test building, you will see the USB-Dongle of the Corsair AX860i is not connected. Also they have no discrete PCI-E graphics adapter.

May be the BIOS error message will not appear, if the dongle is not connected. I´ll test it today. If so, we can´t use the Corsair Link2 software until this bug is fixed. You will hear from me.

ESank
Beginner
227 Views

I doubt very much that removing the Corsair USB dongle will solve the problem.

When I first built my machine, I accidentally omitted the dongle and still got the "catastrophic power event" message.

I am intrigued by AaronB's experience switching to the AX860 (no "i"). Intel really needs to update or qualify their "supported PSU" list.

MDurs
New Contributor I
227 Views

I´ve found a Workaround, but it´s not classified by Intel. If you do that, you do it your own risk until Intel gives a offical OK:

I´m using BIOS 0344. If you not, then install the F7-Update from a USB stick like descripted at the Intel support page. Only you have to extract the zip file on a FAT formatted stick without a boot sektor. It´s the best method to update the BIOS on Intel Desktop Boards. I´ve a lot of negative experience with the express updater behind me. Nothing is overclocked at my system and I using the automatic mode for my 4 x 4 GB of 2400 MHz Kingston RAM from the Intel compatibility list of tested memory.

It´s to easy to belive - only deactivate the USB device for the Corsair dongle into the device manager. I´m using Windows 8 Pro with Media Center x64 on a Intel 520 SSD. At the BIOS enable the C6/C7 states at the submenue of the custom settings of your processor power administration. In addition I have enabled the S4/S5 states and the pci-e native mode to saving more power. I don´t know it´s necassary or not, but it do nothing negative game experience with BF3 and my EVGA GTX 780 SC. I use the discrete graphics adapter together with the Lucid Virtu MVP 2.0 60 day test version until Intel will release a offical vendor version. Then I´ve disabled the power supervisior shutdown. Attention: Perhaps your system is no more safed by this feature. Don´t forget to clear the event log of the BIOS and then save and exit (F10).

There will no more catastrophic power event. Also at a cold start. And I´m still wondering about the Corsair Link2 software. You can start the utility manually (may be automaticaly too) and you will see the actually data of your system. It nothing matters because the dongle is deactivated.

Nachricht geändert durch Michael Durst Until now I´ve a lot of cold and warm restarts behind me and I´ve no more seen the catastrophic power event until now. Nice Weekend.

TKnis
Beginner
227 Views

I am also experiencing an identical problem. There obviously is a common platform here that is causing the error.

My specs are:

Core i7-4770K

DZ87KLT-75K

32 GB Corsair Vengeance Pro (CMY32GX3M4A2133C11)

Samsung 840 Pro 512GB SSD

Corsair AX760i PSU 760 Watts

ABily
Beginner
126 Views

My AX860 (no "i") is still working fine with this board. I haven't retried the AX860i again so I can't test it, but you might try dmichael4's suggestion to disable the power supervisor shutdown in the BIOS.

Also, if you're getting the 3-beep memory error like I was, I found the solution to that. I discovered the default memory settings in the BIOS were a manual configuration with a voltage lower than that in the memory's SPD. I changed the settings to SPD ("Automatic" instead of manual) and haven't had the error since.

LAN1 is still non-functional after a cold boot, and I found the front USB3 ports are very flaky at USB3 speeds (USB2 devices work fine), but I should probably start separate discussions for those issues.

Reply