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Stace_K_Intel
Employee
1,177 Views

No digital audio with Intel® Desktop Board DH87RL

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I recently built a new system with the DH87RL and an i7-4770K. Everything works just fine except I am not getting any audio from optical or HDMI. If I make them the default device in the Sound control panel, I can see the volume meter go up and down but no actual sound comes out of my speakers. Video through HDMI works fineI checked the receiver audio input settings to make sure they were set properly, but still no sound. I installed the drivers from the disk provided. Defective board? Other issue?

 

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Silvia_L_Intel1
Employee
90 Views

Hello Stace,

These are our recommendations for this issue:

*Please check the HDMI cable you are using is 1.4a, since this is the only one that support audio and video.

*Try installing the latest audio driver available:

Windows 7: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22885&lang=eng&OSVersion=%0A%09%09%0...

Windows 8: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22886&lang=eng&OSVersion=%0A%09%09%0...

*plug a headset directly to the motherboard and check if you are able to get sound from it.

 

* install the latest BIOS version available for your motherboard https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH87rl... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH87rl...

 

 

Regards.

 

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5 Replies
Silvia_L_Intel1
Employee
91 Views

Hello Stace,

These are our recommendations for this issue:

*Please check the HDMI cable you are using is 1.4a, since this is the only one that support audio and video.

*Try installing the latest audio driver available:

Windows 7: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22885&lang=eng&OSVersion=%0A%09%09%0...

Windows 8: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22886&lang=eng&OSVersion=%0A%09%09%0...

*plug a headset directly to the motherboard and check if you are able to get sound from it.

 

* install the latest BIOS version available for your motherboard https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH87rl... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH87rl...

 

 

Regards.

 

View solution in original post

Stace_K_Intel
Employee
90 Views

It worked! Thank you.

Silvia_L_Intel1
Employee
90 Views

I'm glad to know it worked!!

HK7
Novice
90 Views

Same situation here, just got a DH87RL version AAG7240-403. I do not see the HDMI device in the Realtek Audio Control Panel. With a previous PC based on Gigabyte using exactly the same cable hooked up to the same TV I had no problems. Going back to an older version of the graphics driver(Win64_153117.exe) did not solve the issue.

Bios=RLH8710H.86A.0323.EB.EXE

Sound driver=AUD_Win8.1_Win8_Win7_XP_6.0.1.7040.zip

Graphics driver=GFX_Win7_Win8_Win8.1_64_10.18.10.3345.zip

Hope this gets solved, like what should happen with USB 3.0 sticks and keyboard leds.

Silvia_L_Intel1
Employee
90 Views

Whispergear, our engineering department is already working to get this issue solved. I still do not have an estimate time of resolution but you can keep checking the following thread for updates. /thread/46737?start=15&tstart=0 https://communities.intel.com/thread/46737?start=15&tstart=0

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