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idata
Community Manager
1,079 Views

Onboard NICs on S5520SC fail to install under Windows 2008 R2 SP1

I appear to have the problem as described in Intel Solution ID: CS-031086. Windows installs but does not recognise the on-board NICs. My environment is as follows

  • Intel board S5520SC in Intel chassis

     

  • Windows 2008 R2 with SP1

     

  • BIOS upgraded to S5500.86B.01.00.0057 dated 03/10/2011. PCI AER support is disabled in the BIOS

     

After installation completes Windows Device manager reports "The drivers for this device are not installed. (Code 28)". The following Hardware IDs are reported for the Ethernet Controllers:

  • PCI\VEN_8086&DEV_10AA&SUBSYS_00008086&REV_02

     

  • PCI\VEN_8086&DEV_10AA&SUBSYS_00008086

     

  • PCI\VEN_8086&DEV_10AA&CC_020000

     

  • PCI\VEN_8086&DEV_10AA&CC_0200

     

Downloaded file intel-lan_msft_v16.0-whql as drivers. Install of this directory (running Windows_x64_Install.cmd) fails to find any NICs

Have tried with two network cables to active switch and also same network cable in both ports, to no avail

Please advise what I try now

Regards,

Tony T

0 Kudos
2 Replies
Grant_Z_Intel
Employee
155 Views

Hi Tony,

You cannot install NIC driver because your NIC device ID 10AA is not in driver's inf device list. I checked my S5520HC with same NIC chip and found the device ID is 10A7. Probably your NIC EEPROM is corrupted. The Device ID is stored in the EEPROM. EEPROM content corruption might induce device ID change. Go ahead to replace your board.

Regards,

Grant

DSilv11
Valued Contributor III
155 Views

Grant is right on.

Do you happen to have your boards Serial number?

You might be able to do a forced driver load, but the better choice is replaceing the board assumong it is still under warranty.

You can contact the support team and they should be able to assist you with the replacement.

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