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Novice
136 Views

Only showing S/PDIF option on audio settings

We've recently received 3 intel H55 desktop computers and we can't connect any P2 speaker or microphone, cause windows is is only showing Digital Audio (S/PDIF) inside audio configuration.

I'm using windows 10 on all three machines, but i've already tried on windows 7, and the problem persists.

All drivers seems to be updated as well. Can someone help me solve this please?

thanks.

(the prints are in portuguese, but you can have an idea)audio 1.pngaudio 2.pngreprodutionreprodutionrecordrecord

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7 Replies
Highlighted
Super User
132 Views

Ok, the boards use the H55 chipset, but who made the boards?  Provide the manufacturer and model number.

 

Doc (not an Intel employee or contractor)
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Highlighted
Novice
125 Views

Thank you for the answer.

This is the information extracted from cpu-z

mainboard spec.png

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Highlighted
Super User
122 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Doc (not an Intel employee or contractor)
Highlighted
Novice
110 Views

Spoiler

Computador (Computer)

INTEL H55
Fabricante do sistema (System Manufacturer) To Be Filled By O.E.M.
Modelo do sistema (System Model) To Be Filled By O.E.M.
Tipo de sistema (System Type) Desktop
Fabricantes da motherboard (Motherboard Manufacturer) INTEL
Motherboard (Motherboard Product) INTEL H55
Versão (Version) INTEL
Versão do BIOS (BIOS Version) BIOS MESSAGE:Intel H55/H57 Series Ver:3.0N (2018/10/12)
Data (Date) 12/10/2018
Versão do SMBIOS (SMBIOS Version) 2.6

Sistema operacional (Operating System)

Microsoft Windows 10 Home (64 bits)
Versão (Version) 2004
Compilação do sistema operacional (OS Build) 10.0.19041
Construir filial (Build Branch) vb_release
Locale Português (Brasil)
Diretório do Windows (Windows Directory) C:\Windows
Diretório do sistema (System Directory) C:\Windows\system32
Versões do .NET Framework (.NET Framework Versions) 4.0.0.0, 4.8.04084
Navegador da Internet padrão (Default Internet Browser) Internet Explorer 11.388.19041.0
Navegadores de Internet instalados (Installed Internet Browsers) Google Chrome, Internet Explorer 11.388.19041.0, Microsoft Edge

Processador (Processor)

Intel® Core™ i5 CPU 650 @ 3.20GHz
Detalhes do dispositivo (Device Details)
Fabricante (Manufacturer) GenuineIntel
Descrição (Description) Intel64 Family 6 Model 37 Stepping 2
Arquitetura (Architecture) x64
Número de núcleos (# of Cores) 2
Nº de threads (# of Threads) 4
Frequência baseada em processador (Processor Base Frequency) 3200 MHz
Cache nível 2 (Level 2 Cache) 512 Kb
Cache nível 3 (Level 3 Cache) 4096 Kb
ID do processador (Processor Id) 0x20652
Revisão (Revision) 9474
Disponibilidade (Availability) Funcionando com a potência máxima (Running at full power)

Gráficos (Graphics)

Intel® HD Graphics
Detalhes do dispositivo (Device Details)
Compatibilidade do adaptador (Adapter Compatibility) Intel Corporation
Processador de vídeo (Video Processor) Intel® HD Graphics (Core i5)
Resolução (Resolution) 1920 x 1080
Bits por pixel (Bits Per Pixel) 32
Número de cores (Number of Colors) 4294967296
Taxa de atualização - Atual (Refresh Rate - Current) 60 Hz
Taxa de atualização - Máxima (Refresh Rate - Maximum) 75 Hz
Taxa de atualização - Mínima (Refresh Rate - Minimum) 59 Hz
Provedor (Provider) Intel Corporation
Versão (Version) 8.15.10.2900
Data (Date) 26/11/2012
Tipo de DAC do adaptador (Adapter DAC Type) Internal
RAM do adaptador (Adapter RAM) 3,75 GB
Disponibilidade (Availability) Funcionando com a potência máxima (Running at full power)
Status Este dispositivo está funcionando corretamente. (This device is working properly.)
Localização (Location) PCI bus 0, device 2, function 0
ID do dispositivo (Device Id) PCI\VEN_8086&DEV_0042&SUBSYS_00428086&REV_12\3&11583659&0&10

Áudio (Audio)

High Definition Audio Device
Detalhes do dispositivo (Device Details)
Provedor (Provider) Microsoft
Nome (Name) HdAudio.sys
Versão (Version) 10.0.19041.264
Data (Date) 05/09/2020
ID do dispositivo (Device Id) HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&D2866D3&0&0301
High Definition Audio Device
Detalhes do dispositivo (Device Details)
Provedor (Provider) Microsoft
Nome (Name) HdAudio.sys
Versão (Version) 10.0.19041.264
Data (Date) 05/09/2020
ID do dispositivo (Device Id) HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10EC0000&REV_1003\4&D2866D3&0&0201

Rede e E/S (Networking and I/O)

Realtek PCIe FE Family Controller
Detalhes do dispositivo (Device Details)
Fabricante (Manufacturer) Realtek
Disponibilidade (Availability) Funcionando com a potência máxima (Running at full power)
Status Este dispositivo está funcionando corretamente. (This device is working properly.)
Instalado (Installed) True
Endereço MAC (MAC Address) 00:E0:4C:D4:FC:99
Nome do serviço (Service Name) rt640x64
Provedor (Provider) Microsoft
Versão (Version) 9.1.410.2015
Data (Date) 04/10/2015
ID do dispositivo (Device Id) PCI\VEN_10EC&DEV_8136&SUBSYS_012310EC&REV_07\01000000364CE00000
Revisão (Revision) 07

Memória (Memory)

8 GB
Detalhes do dispositivo (Device Details)
Memória física - Total (Physical Memory - Total) 8 GB
Memória física - Disponível (Physical Memory - Available) 5,02 GB
Memória virtual - Total (Virtual Memory - Total) 9,23 GB
Memória virtual - Disponível (Virtual Memory - Available) 6,48 GB
Arquivo de página (Page File) C:\pagefile.sys
Espaço de arquivo de página (Page File Space) 1,25 GB

Armazenamento (Storage)

PNY USB 2.0 FD USB Device
Detalhes do dispositivo (Device Details)
Capacidade (Capacity) 29,74 GB
Versão do firmware (Version) 1100
Número de série (Serial Number) AFA27H33YD35000544
Partições (Partitions) 1
Provedor (Provider) Microsoft
Versão (Version) 10.0.19041.1
Data (Date) 21/06/2006
ID do dispositivo (Device Id) USBSTOR\DISK&VEN_PNY&PROD_USB_2.0_FD&REV_1100\AFA27H33YD35000544&0
Sistema de arquivo (File System) FAT32
Compactado (Compressed) False
Capacidade (Capacity) 29,73 GB
Espaço livre (Free Space) 20,09 GB
ST3500312CS ATA Device
Detalhes do dispositivo (Device Details)
Capacidade (Capacity) 465,26 GB
Versão do firmware (Version) CA12
Número de série (Serial Number) 6VV3TT1P
Partições (Partitions) 3
Provedor (Provider) Microsoft
Versão (Version) 10.0.19041.1
Data (Date) 21/06/2006
ID do dispositivo (Device Id) IDE\DISKST3500312CS_____________________________CA12____\5&10EFD1E3&0&0.0.0
C:
Sistema de arquivo (File System) NTFS
Compactado (Compressed) False
Capacidade (Capacity) 464,71 GB
Espaço livre (Free Space) 409,95 GB
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Highlighted
Novice
102 Views

are you able to see the specs inside spoiler tab?

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Highlighted
Super User Retired Employee
96 Views

I believe that your problem is caused by the fact that you have only the generic driver from Microsoft. These boards typically use a RealTek audio CODEC. You might want to try installing the RealTek driver package (available on their site).

Hope this helps,

...S

Highlighted
Novice
94 Views

Thank you, friend. I will try that and return a feedback later.

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