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idata
Community Manager
4,053 Views

PCI TV tuner card not working with DH67BL motherboard

I recently bought myself a DH67BL motherboard and an i3-2100 CPU to upgrade my Media center.

Everything works just fine, except for one crucial part. My TerraTec Cinergy C PCI tv tuner card is not working.

When I check properties of the card in Device Manager I can see that it reports that the card was unable to start (code 10).

Is there some setting in Windows or BIOS that I can tweak to get this card up and running?

I am running Windows 7 Pro 64 bit SP1 all fully patched with the latest updates and drivers.

I have verified that the TV tuner is working correctly on a MSI motherboard with an Nvidia chipset, but with the same software setup.

Best regards,

Bergvit

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22 Replies
idata
Community Manager
245 Views

There are really no settings required in the BIOS to support this kind of devices. I can recommend testing a different PCI card on the motherboard, to ensure the slot is working fine.

Also, ensure that you are running the latest BIOS version,

http://www.intel.com/support/motherboards/desktop/sb/CS-022312.htm http://www.intel.com/support/motherboards/desktop/sb/CS-022312.htm

PMurp4
Valued Contributor II
245 Views

I'm unsure what the cause of this problem is but I've seen MANY owners of TerraTec Cinergy cards complaining about the cards not working with recent chipset Intel boards. If I was going to be assembling a new Media Centre PC with one of these mainboards, I wouldn't be choosing that brand of TV Tuner, it just seems to be something that crops up too often.

Hopefully the latest BIOS version will get things running OK otherwise maybe your supplier is willing to swap the TV card for a different brand if you explain the issue?

RGiff
Honored Contributor I
245 Views

Did you load the driver form the Mfg.??

PMurp4
Valued Contributor II
245 Views

Further to what Robert wrote, if your post earlier "I am running Windows 7 Pro 64 bit SP1 all fully patched with the latest updates and drivers." did not include the Terratec drivers for this device then that would definitely be the place to start. Some (but not all) TV Card drivers will be automatically downloaded and installed through Windows Update. My Compro Technology TV card is installed this way but if the manufacturer hasn't arranged with Microsoft to distribute their drivers this way then it'll mean going to their website and manually downloading and installing them (in preference to using the CDROM supplied with the hardware which will often have older drivers on it).

Even with the latest drivers/BIOS installed though, don't be surprised if you still are having probs. A search of this community for your TV card will bring up several posts where people just cant get some of these cards to work on new Intel motherboards - not sure if this has (or even can) be fixed with BIOS updates.

idata
Community Manager
245 Views

I did update the BIOS to the latest version.

Drivers for the card are not included with Windows 7 64 bit. I Downloaded the latest driver from TerraTec both with and without an installer.

I tried both the installer and just updating the driver from the device manager with the same negative result.

Guess I will just have to try with a different TV tuner.

As a strange side note, I can mention that the 32 bit version of Windows 7 does come with an driver for this card. This old driver is able to load, but apprantly it is so old that it does not furfill the requirements of the software I am using (TV Source from DvbLogic).

idata
Community Manager
245 Views

I have also faced with the same error message using another PCI DVB-C tuner card with Z68DB Intel mobo.. The tuner manufacturer responded as below:

" There are known incompatibilities with the latest Intel Express chipsets.

 

These problem aren't only with our products. Actually we can't give you any

 

hint to solve this. The only way is to use an external device."

Anyone heard a solution from Intel?

The config is :

- DZ68DB mobo latest bios. chipset, drivers loaded

- win 7 32 bit all updates completed

- i5-2500K

- Technisat CableStar HD2 PCI tuner latest driver from technisat web loaded.

idata
Community Manager
245 Views

just read that H67GD bios ver 119 has a fix for TV tuners, anyone tested these PCI tuners with H67GD ?

idata
Community Manager
245 Views

Hi,

Here is an update on my media center situation.

The TerraTec tuner is still not working. Intel support was not very helpful and TerraTec support has not even responded.

Afterwards I found a good deal on a used PCI DVB-C tuner from KNC One (http://www.knc1.com/ http://www.knc1.com/).

This tuner card works just great. No problems at all. And it works great with the TvSource software as well.

Hope this information can be usefull for others.

I will keep an eye out for bios updates that might correct the issues with the TerraTec card.

PMurp4
Valued Contributor II
245 Views

bergvit wrote:

Here is an update on my media center situation.

I'm glad to read that you have a working TV card now but I'm wondering why the Microsoft provided drivers didn't work within Windows 7 Media Center (although understandably not with 3rd party software). Normally if Microsoft Windows Update provided drivers are available, they will at least give basic functionality with the hardware they're designed for.

Maybe you can get a refund on the Terratec card since it (currently) doesn't seem to be fit for purpose in this (very common) Intel Chipset equipped PC? You'd think if the issue was really that widespread as usbircan reported (from that card manufacturers tech support response), the suppliers would be very wary to make sure they're selling the devices only to people with motherboards which will enable them to work together well.

It certainly highlights the importance of doing your research first before putting money down on the counter. I hope people considering buying TV cards for their recent Intel Chipset equipped boards, see this thread before it's too late

idata
Community Manager
245 Views

The Media Center application does not support the use of DVB-C tuners at all. That is why I use the TVSource application from Dvb Logic that makes the steams from the DVB-C tuner available as a virtual DVB-S tuner that can be configured in Media center.

The old driver version on the 32 bit version of Windows 7 (for the TerraTec card) that I was able to load, unfortunately does not meet the requirements of TvSource.

You are right about the research, but I was so focused on the the H67, i3 combination being the right one for a HTPC build, that I did not think about the possibility that my tuner card, that was working just fine with my old motherboard, would not work with the Intel board. Let that be a lesson for others.

PMurp4
Valued Contributor II
245 Views

bergvit wrote:

The Media Center application does not support the use of DVB-C tuners at all.

Hmmm, I've seen posts in other forums from people who have got DVB-C tuners working within Media Center (don't remember the make/models though) so I strongly suspect it may be related to the little download that Media Center sucks up to get settings and EPG data for your hardware - especially if Media Center detects the card correctly but no channels are received when you go scanning. It'd definitely be worth having a nosey around in the Windows Experts Forums (what used to be called The Green Button) to see if they list anything you can do to get this working in Media Centre - otherwise you could try raising it as a bug with Microsoft. If Microsoft makes drivers available and they show up in device manager with no errors yet going through the motions correctly to set up Media Center for Cable TV reception results in failure, then that points the finger in Microsofts direction.

Good luck!

idata
Community Manager
245 Views

idata
Community Manager
245 Views

I do own a MSI Mainboard with H67 Chipset - MSI PH67A B3 stepping.

have used 2 different Terratec Cards.

First a DVB-T 1200 card, wich first runs fine, then simetimes was not available at systemstart or start from hibernate.

When -then- i deactibvated the card and reactivated the card via devicemanager the whole system crashed.

This was repeatable.

The whole arrangement of devices in devicemanager where in a mess

especially in the view : devices by connection (if i remember right)

Ok, i thougt, this old card left her life and i bought a newer one:

Terratec HT PCI with windows 7 logo AND PCI SIG logo.

The same occurs:

For 2 days i encountered BSODs i newer get in sum in 35 years of PC Life.

As of now, the card is running, I even got a networkcard in the PCI slot too.

But i dont touch any of the cards features any more.

What really is mystic to me is trhe DEARRANGEMENT of devices in devicemanager,

 

their DISAPPEARING and sometimes their REAPPEARING

A CRASH to BSOD for sure by deactivating and reactivating the device.

You are not alone

regards

PMurp4
Valued Contributor II
245 Views

Karlosdallos wrote:

Ok, i thougt, this old card left her life and i bought a newer one:

Terratec HT PCI with windows 7 logo AND PCI SIG logo.

I suggest you get back to the seller right away. Explain the situation and ask to replace that new PCI card with a PCI Express version and all should be well. PCI is old hat now and offers far slower performance than PCI Express. The problem is not a lack of Win 7 compatibility, it's that (by design) the PCI slots in these new boards do not work exactly the same as PCI slots in older boards with some functionality left out (I can't recall the specifics). Given PCI is on the way out soon anyway, you won't be seeing that issue fixed in newer boards - if anything they'll start dropping PCI alltogether and just have PCI Express!

The same goes for anyone else buying new TV cards to go with new motherboards - go for PCI Express versions and you shouldn't have this problem.

[Edit: And make sure those PCIe TV cards use a native PCIe design rather than basically being a PCI card adapted to fit in a PCIe slot]

idata
Community Manager
245 Views

Hi,

your hint might be useful anyhow,

but this is not in question here.

I and the other users bought mainboards with PCI - slots TO use them.

PMurp4
Valued Contributor II
245 Views

I understand but posting here isn't going to get the situation changed - nothing will at this very late stage in the PCI slots life cycle, I suspect.

The PCI slots are still usable by many other cards it's just those cards that require the missing functionality that have the problems. As far as I've seen here that includes many TV cards and high end audio cards. I can understand concerns from people who want to carry over their old cards into new PCs (especially those with expensive audio cards) but for those buying new cards to go in a new PC, it should be a straight forward choice to use the higher performing slots first for things that require high data transfer bandwidth and the PCI slot can be reserved for less demanding things like serial or parallel port I/O adapters (although confirm compatibility with suppliers of these also before laying down your cash, just to be sure).

People building new PCs shouldn't be tempted by discounted prices on PCI TV or Audio cards because that may mean they're known to be problematic with newer boards - such as these cases.

idata
Community Manager
245 Views

Either PCI works or doesn't. This is the talk here.

So talking about PCIe makes no sense. It does not offer any constructive.

PMurp4
Valued Contributor II
245 Views

The PCI slots do work without problems with some cards (as I previously mentioned) - it just depends if those cards need the functions which are no longer in this latest design so the issue isn't that black and white.

Certainly encouraging PCIe slot compatible purchases on new TV cards is the way to help avoid people buying the wrong part for their new build. Sorry to read you've bought the wrong card for your board but at least now you do know what you can do to get a working solution (and the sooner you go back to your supplier, the more likely they'll be co-operative about replacing it).

So what do you want - do you expect Intel to recall all their motherboards (and the OEMs to do the same with their motherboards with a similar design) to sacrifice maximum PCIe slot performance by reinstating full PCI slot functionality (because that is what it would mean)? What should they then tell those who complain about lack of PCIe slot performance?

idata
Community Manager
126 Views

I completely understand about trying to get customers to buy PCI Express cards instead of PCI cards but there is no way to control them. I'm curious, can you be more specific what is missing when you say "full PCI functionality" in these newer motherbaords?

PMurp4
Valued Contributor II
126 Views

jeremyg wrote:

I'm curious, can you be more specific what is missing when you say "full PCI functionality" in these newer motherbaords?

Maybe 'native' PCI funtionality would be more appropriate. I don't recall where else I've seen these issues mentioned (it was some time ago after all). Post no 13 in this thread has a few links that may help (for those sufficiently technically knowledgable to undertsand such things). It's a pity no-ones come back with a testing result from Q6x boards as requested earlier. Intel would be the authoritive source to get full details for TV card manufacturers etc who have products which have issues with affected new boards.

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