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11381 Discussions

PCIe TV tuner issue with Intel 7 series motherboard !!!!!

ALeon10
Novice
1,618 Views

My technical support number is 8000451358. Apparantly the lady Lyn just close the case and push all the blame to the TV card manufacturer. How amazing !

There are tons of people reporting their TV tuner card stop working on the 7 series motherboard. I had complain from 1st of June 2012 till now not a single bios update has been issued to rectify this problem.

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31 Replies
idata
Community Manager
370 Views

I just created an account because I am having problems with the UEFI boot on the DZ77GA-70K motherboard. Not sure if this is related but I'll write mine up and make a post.

ALeon10
Novice
370 Views

Yes will240, please post your UEFI issue here.

You know why the Intel support tell me no people had reported such issue ? Because this motherboard was launched on around 3rd of May and Intel had 30 days refund and return policy with shop. So whoever call them they just don't bother and direct everyone back to the shop without realising how serious this issue is.

idata
Community Manager
370 Views

Yes indeed. I pay over 200$ for DZ77GA-70K and i can't even boot Windows in UEFI mode. And Intel tech support is not so very tech. I talk with 3 persons and they tell me i need 3TB HDD for UEFI boot to work, but then a 4th guy suggested me to try a few things but he did not say i need 3TB HDD. Intel should really fix this important thing.

I think the problem is that not many people has Intel motherboard, and some of those who have, doesn't come here to complain. If more people complains, Intel has to do something about it faster.

ALeon10
Novice
370 Views

Even with the above screenshots thrown at their face they still live in complete denial and told me they cannot simulate the UEFI fault.

So many people having PCIe TV tuner card cannot be detected in their latest 7 series I am so kind enough to highlight to them they still leave in denial saying I am the only person in the world with such issue.

Another new fella had just reported PCIe TV tuner issue below. Considering we already have at least 4 cases of member reporting TV Tuner PCIe cannot be detected here and take note the number of TV tuner users are consider very low (maybe out of every 2000 people only 1 person will have a TV tuner card) and consider only 5% of those with problem will report here as the other 95% with problem are not aware of Intel forum existence. Thus 4 cases of people complaining is already consider a very serious issue.

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ALeon10
Novice
370 Views

At the rate of complain from all the other various PCIe TV tuner card user + UEFI issue. If Intel still leave in denial I am afraid a lot of your loyal customers will loose faith in your product.

 

My technical support number is 8000451358. I had already escalate to request for a brand new motherboard replacement with the latest revision for my DH77EB. Kindly proceed with the replacement.

Thanks

ALeon10
Novice
370 Views

My TV tuner issue till now is not resolved and the Intel Representative just close my case.

JX6
New Contributor II
370 Views

I suggest you start a new discussion again, or write a complain mail.

idata
Community Manager
370 Views

I gave up on a fix and bought a different tuner card to replace the Hauppauge one I was using. You can get mini-PCIe tuner cards pretty cheap off eBay. I bought an AverMedia one (H323) for about the same price I sold my old tuner card.

The only thing is that these cards use a WiFi antenna style u.fl connector and finding a u.fl to coax cable is a bit difficult. On the positive side, there is a cut out on the DH77EB IO shield meant for the coax connector (right above the leftmost USB ports) which is a cool thing Intel decided on including. Here's a picture of a similar setup on a DH61AG to illustrate what I'm talking about:

ALeon10
Novice
370 Views

Whao potsdam you are really observant to notice the hole at the IO shield behind DH77EB ! I though Intel just put a hole there for no purpose.

Intel also causes me to suffer a huge loss as I sell away my precious more expensive PCIe TV tuner for a cheapo USB TV tuner. If USB TV Tuner also got compatibility problem I think Intel can jump down from the building already !

idata
Community Manager
370 Views

Hi everyone,

I'm experiencing weird UEFI related booting issues with my DH77KC, too:

1) bios rev. 0069C and 0095: changing uefi settings via efibootmgr doesn't seem to have any effect although my changes are permanently saved - e.g. after changing the boot order the first entry still boots automatically if I don't choose the boot device manually by pressing F10.

2) UEFI boot mode in bios rev. 0069C is flaky:

- UEFI boot option for removable drives show up, but with several drives this option does not do anything - it just leaves me in the boot selection screen

- some boot devices (e.g. Windows Boot Manager) show up twice

3) UEFI boot mode in bios rev. 0095 seems to be almost completely broken:

- no UEFI mode option for removable drives

- boot failures of all my installed efi bootloaders (ubuntu, windows 7 64bit)

Do you guys have any idea how to remedy this?

ALeon10
Novice
370 Views

Call Intel hotline and complain to them. Remember to get a service ticket number. The Intel 7 series has UEFI and PCIe issue all over the place.

ALeon10
Novice
370 Views

The latest 0075 bios is uploaded and sadly it cannot resolve the UEFI issue. Really disappointed with this. I had tested it personally. It takes me only 10 mins to test. May be I should become the Quality Control and Tester officer for Intel. Whoever tested and approve this bios should be hang seriously.

JX6
New Contributor II
370 Views

Easy easy, I have the same mood when my GTX460 shows black screen in DH57JG.

I just do not understand why the date of 0075 being released is 5/21 instead of 6/21?

idata
Community Manager
370 Views

Type error. Isn't it obvious, instead of 6/21 they wrote 5/21.

JX6
New Contributor II
370 Views

Are we pushed too much on them?

ALeon10
Novice
370 Views

So many chances was given yet they cannot do it right.

JX6
New Contributor II
370 Views

From IDU, this BIOS is generated on 5/21

idata
Community Manager
370 Views

I am back to W7 as W8 was buggy.

I noticed also in IDU that the date for my bios is 13 June but the bios was released 22 June. Probably it was made that date but then it had to be tested before it could be released.

idata
Community Manager
370 Views

I have also just opened a support case for this issue - ST number: 8000522308

Jx7
Beginner
267 Views

What is the Solution in your issue?

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