Community
cancel
Showing results for 
Search instead for 
Did you mean: 
GSerr8
Beginner
175 Views

RAM Memory compatibility

Jump to solution

I have a desktop pc with intel motherboard and intel processor. The model of the motherboard is DH55TC. The processor model is Intel Core i5 650. I want to increase the amount of ram memory. I buy two Kingstone model (KVR13N9S8 / 4) memories. The new memories are correctly displayed in BIOS, but windows does not start. The PC restarts again and again. Is there something wrong with the memory model? What could I do?

 

I tried to put only one of the new memories (DDR3, 4gb, 1333) but don't work.

 

Thank you.

 

 

 

 

 

 

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
136 Views

What do these DIMMs look like? Low-profile DIMMs are not supported. That is, you want DIMMs that look like this:

 

DIMM Normal Profile.jpg

And not like this:

 

DIMM Low Profile.jpg

 

Hope this helps,

...S

View solution in original post

3 Replies
n_scott_pearson
Super User Retired Employee
137 Views

What do these DIMMs look like? Low-profile DIMMs are not supported. That is, you want DIMMs that look like this:

 

DIMM Normal Profile.jpg

And not like this:

 

DIMM Low Profile.jpg

 

Hope this helps,

...S

View solution in original post

GSerr8
Beginner
136 Views

Hello! First of all thank you very much for responding. As you say the ones I bought are from the low-profile. However in the technical documentation of the motherboard does not clarify that they can not be low-profile.

 

technical details:

https://ark.intel.com/content/www/es/es/ark/products/42408/intel-desktop-board-dh55tc.html

 

It really is a pity that they do not clarify it, now I cannot return them.

 

Thank you very much again.

 

n_scott_pearson
Super User Retired Employee
136 Views

Yea, I was real excited when someone gave me 4x4GB DIMMs, only to find that I could not use them in any of the Intel Desktop Board products (and, as it turned out, I was given them for the exact same reason; they couldn't use them either). I do not remember now what it was about these low-profile DIMMs that was the cause for the incompatibility, I sent off an email to some of the hardware folks I knew in the group way back when; hopefully their memories won't be as foggy as mine...

...S

Reply