Intel® Desktop Boards
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RAM Memory compatibility

GSerr8
Beginner
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I have a desktop pc with intel motherboard and intel processor. The model of the motherboard is DH55TC. The processor model is Intel Core i5 650. I want to increase the amount of ram memory. I buy two Kingstone model (KVR13N9S8 / 4) memories. The new memories are correctly displayed in BIOS, but windows does not start. The PC restarts again and again. Is there something wrong with the memory model? What could I do?

 

I tried to put only one of the new memories (DDR3, 4gb, 1333) but don't work.

 

Thank you.

 

 

 

 

 

 

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1 Solution
n_scott_pearson
Super User Retired Employee
257 Views

What do these DIMMs look like? Low-profile DIMMs are not supported. That is, you want DIMMs that look like this:

 

DIMM Normal Profile.jpg

And not like this:

 

DIMM Low Profile.jpg

 

Hope this helps,

...S

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3 Replies
n_scott_pearson
Super User Retired Employee
258 Views

What do these DIMMs look like? Low-profile DIMMs are not supported. That is, you want DIMMs that look like this:

 

DIMM Normal Profile.jpg

And not like this:

 

DIMM Low Profile.jpg

 

Hope this helps,

...S

GSerr8
Beginner
257 Views

Hello! First of all thank you very much for responding. As you say the ones I bought are from the low-profile. However in the technical documentation of the motherboard does not clarify that they can not be low-profile.

 

technical details:

https://ark.intel.com/content/www/es/es/ark/products/42408/intel-desktop-board-dh55tc.html

 

It really is a pity that they do not clarify it, now I cannot return them.

 

Thank you very much again.

 

n_scott_pearson
Super User Retired Employee
257 Views

Yea, I was real excited when someone gave me 4x4GB DIMMs, only to find that I could not use them in any of the Intel Desktop Board products (and, as it turned out, I was given them for the exact same reason; they couldn't use them either). I do not remember now what it was about these low-profile DIMMs that was the cause for the incompatibility, I sent off an email to some of the hardware folks I knew in the group way back when; hopefully their memories won't be as foggy as mine...

...S

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