I have one blue SATA with 2 ports working, but my 2 other black SATA with 4 ports do not work.
Is there any software installations, or any configuration on the bios to get theese 4 ports working ?
Ah, BIOS 2209.
Send us a snapshot of what Device Manager looks like when you first open it. Are there any entries in Device Manager that have yellow exclamation marks on them? Are there any unresolved entries/unknown devices?
Have you installed the INF Update package?
Please download and run the Intel System Support Utility for Windows and have it save the report to a file. Then, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
So, first of all, I am seeing a potential issue. What I need you to do is, from power on or reboot, use F2 key to enter BIOS Setup. Then, scroll down and select the Advanced System Information option. Scroll down to the end of the information list. At or near the end of the list is an entry that displays the ME firmware version. If this is set to 0.0.0.0 or is blank, then the ME is not operating. This is bad. Amongst other things, it means that a portion of the processor and chipset initialization is not being performed. If this is the case, then you need to reinstall the latest BIOS version, but this time using the jumper-based BIOS Recovery process. This process is documented here: Intel Desktop Boards BIOS Recovery Instructions. Further important information is available here: Updating the BIOS to Support 3rd Generation Intel Core Processors. I can provide step-by-step instructions if you like - but check the ME state to see if this is necessary first.
To ensure that the latest SATA driver and optimal driver configuration is running, I suggest that you reinstall the Chipset Device Software (a.k.a. INF Update) package. I have attached this package as a ZIP file. Extract it to a temporary folder. Open a Command Prompt Window and then change directory to the temporary folder. Execute the package install using command line: "SETUP -OVERALL" (which causes all files to be reinstalled). Reboot when this is complete. Finally, delete the temporary folder.
Next thing I see is that you are missing some USB drivers. I have also attached the package for installing these drivers. Like above, extract the ZIP file to a temporary folder and then execute Setup.exe. Reboot when this is complete. Finally, delete the temporary folder.
Aside: You can combine these two processes so that only one reboot is necessary.
Let me know how it goes and whether it recovers the SATA functionality...
You are very helpful, but I am still very nervous. Can I perhaps destroy the pc ? Are there any posibilities to save the old bios for safety as a backup ?
You said "..scroll down and select Advanced " There are no such selection in my bios.
There *is* such an entry in your BIOS. It will be Advanced System Information, Additional System Information or something similar to that.
To make it as simple as possible, here are my step-by-step instructions for performing BIOS Recovery:
Hope this helps,
Hello! I'm a local computer tech who's worked on Grandpa's computer. Managed to find the ME firmware version, which appeared to be 188.8.131.526. So that one seems OK.
I still tried to re-install BIOS 2209 by moving the jumper as described, but the system then went into a boot loop with nothing on the display (running for ~20 seconds, shutting down for a few seconds, repeat). I shut down, put the jumper back and made it into BIOS setup. Used F9 to load default values and saved. Still not able to recognize any SATA devices on the four black ports, they do not even appear in BIOS setup.
It was a 32Gb flashdrive used, and it was properly formatted according to your description.
The only file on the flashdrive was the file you sent to me.
My local helper is the best one can get, and he have a lot of experience in updating bios.
I do not know why this did not work, perhaps there is something wrong with the main board ?
Depending upon what BIOS is on it currently, it is possible that it simply cannot handle a flash drive that large.
You *have* reported that the SATA ports are not working properly, so the possibility is there that the board is starting to fail. Maybe it is time to upgrade to something that is not so old...
I'm sorry to inform you that the problems is not solved. I have contacted the best data specialist here, and informed him about your effort.
You can see his answer as a new member, "Leknes", on this forum.
There are no new SATA ports available, and the problem still exist.
Again, thank you for the effort, and you may contact "Leknes" for further information.