SSD Cache issues on DH87RL and DH77EB

FBobe · ‎10-24-2013

Hi!

I have several DH87RL/MC and DH77EB motherboards at customers side, some of them are equipped with mSATA SSDs for caching (SRT) and all suffer from same problem: As soon as caching is enabled, the systems start to have short freezes. You can notice it best when playing music, you can hear audio buffer loops from time to time (sometimes 5 or more minutes, sometimes under a second in between) and the mouse pointer stalls for the same time.

I tried changing the Motherboard, CPU, RAM, PSU, HDD and SDD also with different makes/models, tried onboard and add-on grafic, tried all BIOS and Driver Versions in virtually any combination.

My results show that the problem is either related to H87 and H77 or all SSDs I tried.

The mSATA SSDs I have in use and tried in these systems:

ADATA SX300 64GB

ADATA SX300 128GB

PLEXTOR M5M 64GB

PLEXTOR M5M 128GB

SanDisk X110 64GB

To Notice: I haven't had problems with DZ68 and ADATA S599 60GB SSD (SATA2)!

Windows 7 x64 SP1 is in use on all systems.

I hope someone here has a clue on this and can point me in the right direction.

Thanks for your answers!

Best regards,

belcom.

Kevin_M_Intel · ‎10-25-2013

Hi belcom,

I would like to know some more information about the configuration you are using:

If using the system without the SRT, is the system working fine?
Can you let me know what steps did you take to configure the SRT?
Can you post your DxDiag Report here?

FBobe · ‎10-26-2013

Hi Kevin!

1. Yes, all systems work fine as long as SRT is switched off.

2. I opened IAStorUI.exe, Performance, activate, ok. (both advanced and maximized give same results)

3. Here is dxdiag of one of the systems:

------------------

System Information

------------------

Time of this report: 10/27/2013, 02:05:57

Machine name: CONNI02

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: German (Regional Setting: German)

System Manufacturer: INTEL_

System Model: DH87RL__

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i5-4570S CPU @ 2.90GHz (4 CPUs), ~2.9GHz

Memory: 16384MB RAM

Available OS Memory: 16332MB RAM

Page File: 2237MB used, 30423MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 770

Manufacturer: NVIDIA

Chip type: GeForce GTX 770

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_1184&SUBSYS_1033196E&REV_A1

Display Memory: 4038 MB

Dedicated Memory: 1990 MB

Shared Memory: 2048 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: BenQ G2410HD (Digital)

Monitor Model: BenQ G2410HD

Monitor Id: BNQ7823

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: DVI

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 9.18.0013.2723 (English)

Driver Version: 9.18.13.2723

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 9/12/2013 09:58:10, 15703688 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71E3E-52C4-11CF-7D70-3E301CC2C435}

Vendor ID: 0x10DE

Device ID: 0x1184

SubSys ID: 0x1033196E

Revision ID: 0x00A1

Driver Strong Name: oem45.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section089:9.18.13.2723:pci\ven_10de&dev_1184

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/O...

NSCOTT_P_Intel · ‎10-25-2013

What version(s) of RST have you tried? What other software have you installed? Are you running Intel(R) Desktop Utilities or any 3rd-party monitoring applications (AIDA64, SpeedFan, HWMonitor, PC Wizard, etc.)?

Thanks,

...Scott

FBobe · ‎10-26-2013

spearson schrieb:

What version(s) of RST have you tried? What other software have you installed? Are you running Intel(R) Desktop Utilities or any 3rd-party monitoring applications (AIDA64, SpeedFan, HWMonitor, PC Wizard, etc.)?

Thanks,

...Scott

Can't tell exactly what versions I already tried since I'm facing this problem for over a year now.

The problem also happens when I do a fresh install with all drivers (no IDU) and no additional software.

Thank you!

FBobe · ‎10-29-2013

Just tested the above specified mSATA SSDs with an adapter to connect it to normal SATA port.

Got same results as when they were connected to the mSATA port.

Kevin_M_Intel · ‎10-30-2013

Hi belcom

Are these SSDs new units or have been used to install operating systems? In the case that you have used the SSDs before, my recommendation is to do a low level format on the SSD first and then try accelerating the system with the SSD. Also make sure there are no partitions on the SSD.

Have you tried with a firmware update for the SSD?

FBobe · ‎10-31-2013

Hi Kevin!

All these SSDs were new units. No OS or partition nor anything else have been on those SSDs.

Anyway, I did a low level format on two different SSDs (Plextor and SanDisk) and tried again: same results!

Then I tried to update the Plextor drive to FW 1.04 (no new firmware for the SanDisk drive available): same results!

I wonder if you can reproduce the issue?

As I have it on ALL my systems with DH77EB and DH87RL, I assume there need to be a common source.

May it helps if I upload a short video showing the issue just to verify that you got the right idea of what goes wrong here.

Will try to get such a video done.

Thanks for your help so far and I pray for more!

Yours,

belcom.

NSCOTT_P_Intel · ‎10-31-2013

Belcom,

The RST team is asking for additional information. On one of the symptomatic systems, please run IAStorUI.exe, select Help and then select System Report. Best would be to save the output to a file. Send the report to me(either include in a reply or, if you prefer, to me via private message) and I will pass it on to them...

Thanks in advance,

Scott

Kevin_M_Intel · ‎11-01-2013

Hi belcom

Can you please post your system configuration from the Intel® Rapid Storage Technology?

FBobe · ‎11-01-2013

Here the report of one of the systems:

Part 2:

Part 3:

Thanks,

belcom.

FBobe · ‎11-04-2013

What the hell are you talking about?

The SSD IS SET AS CACHE!

Sorry, but it seems that you don't talk about my problem.

Please head up to the first post and read again.

Thanks.

NSCOTT_P_Intel · ‎11-04-2013

Belcom,

Internal team is saying you are using an older driver. Can you try with the latest package (12.8.0.1016)? Here's a link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23060&lang=eng&wapkw=intel+rapid+sto... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23060&lang=eng&wapkw=intel+rapid+sto...

...Scott

Kevin_M_Intel · ‎11-08-2013

Hi belcom,

Based on the information from the report, you are using a previous version of the IRST. You can try downloading the latest version at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+rapi... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+rapi...

Also, since you have tested and done several troubleshooting steps in your system, if the issue persists, I recommend you contacting your local support for a possible replacement of the unit.