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Beginner
51 Views

'Sorry, something went wrong while trying to scan' Issue

Hey, I'm getting this error message when I try searching for new drivers, can anyone help me out? Thanks. 

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6 Replies
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Honored Contributor III
48 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

  1. Uninstall the currently installed Intel DSA using Intel Driver & Support Assistant Uninstaller.
  2. Install the latest Intel Driver & Support Assistant 
  3. Run again the Intel DSA.

Leon

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Beginner
42 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

Hi, I did that and it still doesn't work. Thanks for responding though. 

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Honored Contributor III
32 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

Please do the following:

  1. From Task Manager, end the tasks named DSAService and DSAUpdateService.
  2. Place copies of all files in folder C:\ProgramData\Intel\DSA into a ZIP file.
  3. Attach this ZIP file to a response post.

Also, answer these questions in this response post:

  1. What Browser version?
  2. What Firewall installed (Windows or 3rd-party)?
  3. What Malware software installed (Windows or 3rd-party)?

...S

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Beginner
29 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

1. Version 83.0.4103.116 (Google Chrome)

2. Windows.

3. Windows. 

 

 

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Honored Contributor III
25 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

Great. I will forward to the DSA team for analysis.

...S

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Beginner
23 Views

Re: 'Sorry, something went wrong while trying to scan' Issue

Thank you.

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