Unreliable SATA disk detection with DH87RL motherboard?

[RS15]

I find that I an unable to boot from certain hard drives about 60% of the time with this motherboard. I have the latest BIOS update and am not seeing a pattern with the drives that work or do not. One drive is a 1TB physical disk, the other is a 25GB SSD and both are equally unreliable.

At boot I either get a message that no boot devices are detected or else everything works fine.

If I boot from another drive that works consistently, and have another that does not in another SATA port, I often do not have that other drive visible to my OS (Linux) or to the BIOS for that matter.

How can I narrow down the issue to get this fixed?

Thanks,

Rob

[Silvia_L_Intel1]

Hello Rob,

Let's try some basic troubleshooting in order to narrow down the issue and try to find out what is causing this behavior.

So please do the following:

• Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply, 1 memory stick )
• Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime
• Connect one hard drive to SATA 0. Restart the system.
• Then, add an additional hard drive and restart the system again.
• Go to the BIOS and check if both Hard drives are being detected.
• Use other SATA cables
• Connect the hard drives on a different SATA port

Let me know the results.

[RS15]

I tried your suggestions and get the same behavior. Sometimes the system will boot as it should from the hard drive, other times it will load the OS bootloader (grub) but then fails to boot at what looks like the disk mounting stage. However, most frequently no boot drive is detected by the BIOS at all.

SATA port/cable do not matter. Even tried a second motherboard of the same model, no difference.

This really seems like a BIOS bug to me...

[Silvia_L_Intel1]

Rkits,

Could you please provide a dxdiag report from your system to get further details on the computer being used?

To get this report, go to the Start menu, type dxfiag and then click on "Save all information"

Please include this information:

• What is the part number and manufacturer of the memory sticks you have tested with?
• What is the model and wattage of the power supply installed?
• Please let me have the AA number and Serial number of the motherboard. The following link provides information on where this information should be located on the motherboard: (The serial number is on the left of the AA number) http://www.intel.com/support/motherboards/desktop/sb/CS-009008.htm http://www.intel.com/support/motherboards/desktop/sb/CS-009008.htm

Regards.

[RS15]

I'm running Linux so no dxdiag.

PS: Silverstone PPA4501900, 450 W

RAM: 4GB Corsair 1333 MHz 9-9-9-24 1.5V version 2.13

AA: G74240-400

S/N: BQRL319003A2

The drive with consistent trouble booting is an Emphase 25GB SLC SSD, part G3DS3G025-2.

[Silvia_L_Intel1]

Rkits,

Please let me know, on which drive do you have the operating system installed?

Where are the SSD and the hard driver connected? Which SATA port?

Processor model number:

Video card information (if you are using any):

Any other devices:

Regards.

[RS15]

OS is installed on the SSD. This is connected to SATA 0 (although it makes no difference for behavior).

Processor: i5 4670

Video Card: none

No other devices.

[Silvia_L_Intel1]

Let me try to do some test on our DH87RL motherboards in order to check if I get the same behavior. I'll keep you posted.

[Silvia_L_Intel1]

Rkits, the issue could be related to the PSU you are using. The Silverstone PPA4501900, 450 W is not on the Haswell support list. Please check the following link http://www.silverstonetek.com/downloads/PSU/2013_H_CPU_support.pdf http://www.silverstonetek.com/downloads/PSU/2013_H_CPU_support.pdf

Regards.

[ANuss]

Hi,

I have the same problem with DH87RL: most of the time it does not detect my Corsair Force F120.

The same drive works very well on my very old Intel P4 system. A Samsung SSD 840 Pro works fine with DH87RL, but not the Corsair drive (no matter which cable, which SATA port)

Sometimes the SSD is visible in the Bios/Boot menu, but it appears n Windows 7 only when I change the SATA port to hotplug-support. I never succeeded in making this drive visible to the Corsair Firmware upgrade utitlity.

Power Supply: Enermax Triathlor ETL300AWT

CPU: Core i5-4670

RAM: 2x8GB Kingston HyperX DDR3-1600

Regards

PS: my first time on this board, I hope it is ok to reply here

[RThom17]

How's the progress on this. I also have the same problem with SATA devices not showing as boot devices, including a DVD drive. SATA port seems not to make a difference.

[Silvia_L_Intel1]

Hello Rich.Naples,

We tried to replicate this issue but we were not able to do so. We think this is related to power supply compatibility.

The following link will show you the list of SilverStone PSU compatible with Haswell http://www.silverstonetek.com/downloads/PSU/2013_H_CPU_support.pdf http://www.silverstonetek.com/downloads/PSU/2013_H_CPU_support.pdf

Which power supply are you using?

Please include your system configuration such as: motherboard

• Processor
• Memory
• Any other device connected to the board

Regards.

[RThom17]

PSU: Rosewill CAPSTONE-450 450W Continuous @ 50°C, Intel Haswell Ready, 80 PLUS GOLD, ATX12V v2.31 & EPS12V v2.92, SLI/CrossFire 

Ready, Active PFC Power Supply

Processor: 3.40 gigahertz Intel Core i5-4670

Memory: G.SKILL Ripjaws X Series 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-1600C9D-16GXM

Other Devices: HP DVD, ST2000DM001-1CH164 [Hard drive], Samsung SSD 840 PRO Series [Hard drive] (128.04 GB)

All the drives appear in the SATA device list, just not on the boot screen, either UEFI or Legacy.

Thanks. 

[Silvia_L_Intel1]

Rich.Naples,

The power supply you are using says it is Haswell ready; however I was not able to find it on the list of power supplies that we handle. I will ask if there is another list of PSU.. http://www.intel.com/reseller/psu_selector/ http://www.intel.com/reseller/psu_selector/

For additional information, this link will provide you the peripherals tested on this motherboard. http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/CS-034268.htm http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/CS-034268.htm

Please let me know if you already tried the troubleshooting provided at the beginning of this thread?

Regards.

[PW_hr]

I've got a very similar problem:

My setup:

INTEL DH87RL, SN: BQRL327003 1Y AA G74240-401, BIOS Version 320 (same problem with 317)

Core i7-4770 3.40GHz LGA1150

Samsung SSD 120GB 840 Basic

Seagate 2TB ST2000DM001

Kingston 16 GB DDR 2 x 8GB Kit Non-EEC CL9

be quiet L8-350

The systems boots without any problems from USB or DVD.

The installation of Kubuntu 13.04 worked flawlessly, the system resides on the SSD. Boot disc is sda.

With activated UEFI (not secure boot) the BIOS shows "No boot drive", and I can not choose any boot order. The legacy tab shows SSD (port0), HDD (port1) und DVD (port2) correctly. SATA options are AHCI.

A reboot with activated UEFI and activated legacy (DVD -> SSD -> HDD) yields something like "No boot medium found, please insert a proper boot medium and press key". If I do so, nothing happens only the message is repeated.

After a reboot with activated UEFI and deactivated Legacy yields the same result, only Ctrl-Alt-Del works.

After a reboot with deactivated UEFI and activated Legacy shows a blinking curser top left which jumps a line down after a second, then the system stops. Ctrl-Alt-Del works.

If I choose the boot drive with double click in the last configuration (or with F10 on startup) the system starts up with no problems.

What I've tried until now:

Putting the drives on different ports

Using only the SSD and no other drives

Changing SATA-cables

Removing the battery for about an hour (a bit longer actually)

I am thankful for any advice.

[DZiga]

Hi --- I wanted to add my experience to this post. I am having the exact same issue as originally reported by rkits. I would very much like to know if there is a solution arrived at. I have the picoPSU-150-XT power supply --- has it been determined that the power supply is an issue? Thanks. -- David

[MLero1]

I am having the same issue. Disk is SSD Kingston 32GB. I have the latest BIOS 320 and I have changed the PSU and still have problems. Are you working on this?

Marko

[MLero1]

Sorry it was Kingspec ssd not Kingston, and it was fault. Will buy new from different manufacturer and report if it works.

[PSeit]

Hi,

I have the same problem.

Power Supply: Enermax Pro87+ (which supports Haswell: http://www.enermax.com/home.php?fn=eng/press_b_1&no=46 ENERMAX -Press Releases )

I tried 2 SSDs. Same problem on both:

Corsair Force 120

Oxz Vertex 2

WD Green 6TB seems to be recognized always.

Regards

[Silvia_L_Intel1]

Ebber, this could be a compatibility problem with those SSDs. Please check the following URL for the list of tested peripherals. http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/cs-034268.htm Intel® Desktop Board DH87RL — Tested peripherals

Check if you are using the latest BIOS version available for your board and the latest firmware on your SSDs.

[PSeit]

Hi,

I'm using the latest firmware on the mainboard and on the SSDs. No problems with these SSDs in other computers.