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WElfr
Beginner
1,302 Views

Will the new Windows 10 pro update install on a DZ77BH-55K mother board?

I've tried to upgrade from version 1607 to 1703 and the update has failed. I've been told by microsoft techs that this is a no go because of the mother board. Is there a bios update that will solve this?

0 Kudos
9 Replies
AlHill
Super User
111 Views

What was the failure code/message?

A possible solution: Unplug everything except the boot drive, memory, wired mouse, wired keyboard,, and monitor. Both internal and external. That means printers, scanners, front panel devices, everything that is not needed.

Then, try the upgrade again..

If successful, then shutdown, and plug back in everything that you unplugged, and restart.

Doc

WElfr
Beginner
111 Views

the error code, I believe was 0xC1900101. I contacted Microsoft support and gave them the error code but did not save it. They remotely attempted the install twice after I unplugged everything and turned off Norton and Malwarebytes. They also scanned the hard drive and did some other things to check the hard drive. They escalated the problem and contacted me 48 hours later. After reviewing the model of the Powerspec G182 computer with a DZ77BH-55 motherboard (bios update 2012) they suggested that there might be a bios update that would solve the update problem, otherwise the Windows 10 pro cannot be updated to the 1703 version without me having to reinstall all the 150 programs I have. I'd rather not do that. So, is there a DZ77BH-55 bios update that will fix this? Thanks

William

AlHill
Super User
111 Views

You can find the latest bios (0100) here: https://downloadcenter.intel.com/product/63245 Downloads for Intel® Desktop Board DZ77BH-55K

The board is not supported under windows 10, but I am surprised that you cannot upgrade to W10CU.

https://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005640.html Supported Operating Systems for Intel® Desktop Boards

Please report back with the results. Also, provide your cpu model number.

Doc

WElfr
Beginner
111 Views

I've checked for recent intel driver updates for the motherboard and done them via Microsoft device driver update process. The bios I have is 0091 (9/29/2012) and the recent one is 0100 (5/17/2013). Would this update make the difference? Should I do it? My CPU model is i7-3770K CPU@3.5 GHZ. (I believe this is it)

William

AlHill
Super User
111 Views

I cannot say the bios upgrade will solve your problem, but it will not hurt to try. I would take a backup before the bios upgrade.

You can find bios update instructions here: https://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005547.html BIOS Update Instructions for Intel® Desktop Boards

This is your processor: http://ark.intel.com/products/65523/Intel-Core-i7-3770K-Processor-8M-Cache-up-to-3_90-GHz Intel® Core™ i7-3770K Processor (8M Cache, up to 3.90 GHz) Product Specifications

This Ivy Bridge processor is supported on Windows 10 64-bit: https://www.intel.com/content/www/us/en/support/processors/000006105.html Intel® Processor Support for Microsoft Windows® 10

Your processor has Intel HD 4000 graphics, which is supported under Windows 10: https://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products

Please report back on the bios update and W10CU upgrade.

Doc

WElfr
Beginner
111 Views

Ok, before updating the bios, I wanted to check that I had the old version number. So, tried to open the Intel bios by doing and F2 on start up. This didn't work. Then I learned that you get into the bios in windows 10 in a completely different way. So, I held down the Shift and restarted the computer then on advance settings to UEFI Firmware settings and did the restart. Nothing happened. The computer seemed to shut down. The monitor was dark and there was no action from the hard drive. So, I pressed the on button and computer turned on normally. Am I missing something? Is it possible to get into the bios setting? Is this another problem that might be fixed by the bios upgrade? Thanks

AlHill
Super User
111 Views

F2 will still get you to the bios when you turn on the machine. Have a wired keyboard connected, turn on the machine, and start hitting F2.

Doc

WElfr
Beginner
111 Views

Sorry, no joy. Multiple attempt with F2 on machine start failed. Machine disk reads (red light) both DVD drives, then moves on to what ever then stops. No more red disk read light. Just the blue power light. No sounds either. Just silence. Could the inability to open bios be part of the update problem? Has something been changed in the bios settings? Would bios firmware update help correct?

Thanks

n_scott_pearson
Super User Retired Employee
111 Views

Start repeatedly pressing the F2 button immediately after resetting or powering on the board and continue to do so until the BIOS Setup screen appears. Do not wait for the splash screen to appear before pressing F2 (that is often too late).

If it continues to not respond to the F2 press(es), switch to a wired keyboard (I have seen issues with wireless keyboards not being detected). If you are on a wired keyboard and it still doesn't respond, I suggest that you try clearing CMOS (documented here: http://www.intel.com/content/www/us/en/support/processors/000024119.html?wapkw=desktop+boards+cmos+c... How to Clear the CMOS on Your Intel Desktop Board).

You also have the option of immediately upgrading to the latest BIOS version using the BIOS Recovery Method (documented here: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html?wapkw=bios+recovery Intel Desktop Boards Recovery BIOS Update Instructions).

Hope this helps,

...S

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