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RS20
Novice
1,672 Views

XP Frozen HD4000 Graphics, and USB 2.0 burps.

Three months ago i purchased a new Intel DH61CR mobo and i3-3225 chip with HD 4000 from Newegg to replace my rock solid, spectacular Intel P4 2.4 that has been humming away at the end of my home's desk 24/7 for 10 years straight without incident. Best computer I've ever seen. My i3 running a nearly exact but obviously fresh copy of XP sp2 with i3 specific drivers has two incidents that occur every 5 minutes to 5 days without predictability, under hugely varying circumstances, under the heat of fire or in the dead of night, and with absolutely no relation to each other, other than both are wildly unpredictable and at times frequent.

Incident the first: The desktop freezes like a screenshot of itself, when i touch any button the monitor goes power off/display shifting black, then redisplays at 640x480 with a dialog whose Intel error message reads "The igxprd32 display driver has stopped working normally. Save your work and reboot the system to restore full display functionality. The next time you reboot the machine a dialog will be displayed giving you a chance to upload data about this failure to Microsoft." Which i have zero choice but to do, and it does. Forums http://communities.intel.com/thread/12640 http://communities.intel.com/thread/12640 tell me Dell users have this exact problem and solve it by rolling back to an older driver (Intel VGA Driver version 6.14.10.4926) unusable to a non-Dell user, I've found their driver, it will not install, saying "This computer does not meet the minimum requirements for installing the software." Because it's not a Dell. My current graphics driver is the newest available at this time: GFX_XP32_6.14.10.5421.exe. There is nothing exotic about my set up. I need this driver for XP32: Intel VGA Driver version 6.14.10.4926. It is not in the Intel archive, or available through search. Intel support should make all older archive drivers available with a simple warning not to use old drivers unless you know what you are doing as hiding old drivers is a bad idea. You're wasting my time by me having to ask for the right software for my new computer function without failing every time i turn around. My new computer does not function correctly with your latest driver.

Incident the second: My USB 2.0 running on the same OS disconnects and connects instantly without notice , bing-bing i lose then regain a device, never the same device, never the same cause, not even always while in use. It only stops for certain when every single USB device is unplugged. This happens with a well worn game controller, mouse, and external CD writer that all functioned flawlessly on my P4. It happens with any of those single devices plugged in, favoring no device. Forums tell me that my XP Pro sp1 needs no improvement to its USB drivers. Yet again, my new computer is not functioning as expected, this disconnect is not normal. It is wasting my time.

Please advise me how to correct these two problems that this powerhouse of an i3 not live in the shadow of a vastly inferior computer such as my still monolithic P4.

Oh and if you're going to rewrite the graphics driver to fix this issue, please add anti-aliasing support for XP/HD4000 users. It said HD4000 supported MSAA when it bought it, this board is built for XP user support. It does not on XP and failed to say this. I was mislead. But it only does not because the software does not. I see no problem here not solved by Intel breaking out the code...

0 Kudos
12 Replies
Kevin_M_Intel
Employee
114 Views

Hello,

I understand you are having problems with the graphics controller and the USB 2.0 components.

Based on the description you provided to us, It seems that there are some configurations to verify. If you are experiencing stop errors with the Intel Graphics Driver, Intel has compiled a list of solutions for your issue, check this out:

http://www.intel.com/support/graphics/sb/cs-009483.htm http://www.intel.com/support/graphics/sb/cs-009483.htm

Please note that you can try installing our latest driver for your motherboard. You can download it from the following link:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22444&lang=eng&OSVersion=Windows%20XP... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22444&lang=eng&OSVersion=Windows%20XP...

The USB 2.0 drivers are included in the chipset driver. I recommend you to install the latest chipset driver we have for your motherboard and also update the drivers to the latest ones including the BIOS updates.

I also suggest you to try the following:a

  1. 1. Test another working power supply
  2. 2. Try the system outside of the chassis and if possible in a non-conducted surface
  3. 3. Update the BIOS and all drivers in the system.
  4. 4. In the worst case, trying a clean installation of the operating system.

Intel® provides software called Intel Processor Diagnostics Tool. You can try this in order to diagnose the internal components of the processor. You can download the software from the following link:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791&keyword=Processor+Diagnostics+T... http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791&keyword=Processor+Diagnostics+T...

You can try this up but It seems to be a software issue but not hardware.

RS20
Novice
114 Views

A nifty little program called PnPMon.exe tells me my USB dis/connect troubles are exclusively the fault of my well worn game controller that functions so flawlessly on my Intel P4. Further forum speculation, has my DH61cr/i3's tolerances being far less ameanable to the power peculiarities of some devices. So like most who encounter this problem, and it is frequent, i have simply turned off the WinXP sounds for this event until I have figured out how to liberalize the USB power tolerances, to allow a wide range of devices to be connected without triggering this dis/connect error. Intel software, or hardware to blame for this power intolerance? You tell me.

The video problem is going to take months to confirm my new diagnosis, but here is where i am at now: I have 6 folders in my C:\ Tree, each as follows: 3.5GB-22k files, 1GB-6k files, 227KB-3 files, 4GB-19k files, 3GB-16k files, 95GB-21k files. I keep a neat tree. Can you guess which of these 6 folders i delete the instant it appears on install? Can you further guess the name on that folder? I delete or divert no end of annoying unused folders from my neat tree without incident. But this meaningless intel directory with just 3 unused files in it: IntelGFX.log, IntelGFXCoin.log, IntelSMBUS.log, and no system or hidden, can't be divereted to program files, and MY Theory Is... once this pest of a folder is deleted, results in my system's crash when an unusual graphical problem arises and intel has no where to write the crash report, after which it turns an incident report and maintain problem into a critical error problem through its inability to see its way around this issue. I have now left the folder where it stands, mocking my neat tree, and just did my first one week uptime ever with no crash as a result, i think, of that folder being left in place, but alas had to reboot at jsut one week. i now go for two weeks up, then two weeks up with sp3, then the same with that folder deleted to confirm this is the problem with fresh images for both sp2 and sp3. failing this confirmation i will proceed testing your excellent suggests, and let you know if i solve the problem or fail to find the answer.

Feel free to let me know any thoughts that arise, i'll look back in until these two problems and MSAA/XP support are solved.

RS20
Novice
114 Views

I was incorrect, both about the C:\Intel\ folder playing a role in these "The igxprd32 display driver has stopped working normally" system crashes. And my old mouse's replacement being the solution to my old mouse constaly triggering USB 2.0 dis/connect sounds in winXPro. Both problems still exist. In the dark of night my computer will ding/dong a disconenct, or wakeup with a 640x480 intel display driver crash message.

The USB dis/connect problem is said to be an intolerance for voltage variances of the software.

This second more serious problem was reported by many users of dell laptops to actualyl be resolved by an older driver GFX_XP32_6.14.10.4926.exe which is not currently available by any means.

Here are my last three Error Notations from events Viewer

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 30 30 30 30 30 30 65 000000e

0020: 61 20 20 50 61 72 61 6d a Param

0028: 65 74 65 72 73 20 38 61 eters 8a

0030: 30 64 62 35 31 38 2c 20 0db518,

0038: 38 39 38 62 33 39 64 30 898b39d0

0040: 2c 20 38 39 37 65 66 32 , 897ef2

0048: 35 38 2c 20 30 30 30 30 58, 0000

0050: 30 30 30 31 0001

0000: 00 00 00 00 03 00 4a 00 ......J.

0008: 00 00 00 00 6c 00 04 c0 ....l..À

0010: 00 00 00 00 00 00 00 00 ........

0018: 00 00 00 00 00 00 00 00 ........

0020: 00 00 00 00 00 00 00 00 ........

0000: 53 79 73 74 65 6d 20 45 System E

0008: 72 72 6f 72 20 20 45 72 rror Er

0010: 72 6f 72 20 63 6f 64 65 ror code

0018: 20 31 30 30 30 30 30 38 1000008

0020: 65 20 20 50 61 72 61 6d e Param

0028: 65 74 65 72 73 20 63 30 eters c0

0030: 30 30 30 30 30 35 2c 20 000005,

0038: 38 30 35 34 61 31 30 66 8054a10f

0040: 2c 20 38 62 30 32 62 33 , 8b02b3

0048: 65 34 2c 20 30 30 30 30 e4, 0000

0050: 30 30 30 30 0000

And my only two minidumps:

https://sites.google.com/site/rspjunkdrawer/Mini041513-01.dmp https://sites.google.com/site/rspjunkdrawer/Mini041513-01.dmp - This morning's 'sleeping peacefully crash'

https://sites.google.com/site/rspjunkdrawer/Mini041213-01.dmp https://sites.google.com/site/rspjunkdrawer/Mini041213-01.dmp - Maybe an in game crash from Assassin's Creed

These problems must be properly investigated, understood and resolved. You sold me the hardware with no warnings of compatibility issues between HD4000 and winXPro, in fact their compatibility was touted. Do write the software that makes this a reality. Let me know if i can be of any help.

Kevin_M_Intel
Employee
114 Views

Hello Xabache,

Please note that at this point, we have not receive reports from our side about compatibility issues with the Intel® HD Graphics 4000 and Windows* XP Pro.

This information will be forwarded to the corresponding department for future consideration.

NICHOLAS_F_Intel
Employee
114 Views

Hello Xabache,

Can you please provide a copy of your dxdiag? (Start -> Run -> Dxdiag -> Save All Information). Just copy & paste it here and I'll take a look.

Thanks,

-Nic

RS20
Novice
114 Views

Kevin_Intel

Is there then no way Intel can just make available the classic driver I request? (6.14.10.4926 A06) Everyone says it solves one of these problems

As classic computing/programming/gaming becomes more relevant. As classicism does whenever a true giant of the industry passes away as winXPro obviously was, these problems will make themselves more known to you I am certain, for the extreme compatibility so many of our millennial works of art, in the 1-0 medium, require to be viewed correctly, as they were intended, as only XPro can do. I look forward to buying my next system in another 10 years with the same support as this. XP Forever!

Formally register please: XP Pro sp2 anti-aliasing support, DX10 support, resolve the critical driver crashes of igxprd32, and the USB 2.0 dis/connect problems that come out to annoy all when the graphics content gets deeper than was expected, or on rare occasion the middle of the night. I am a 24/7 computer user, I only turn off when the power goes out. My P4 is still humming away through year 11 of its life. Lets hope my i3-3225/HD4000 need not live in its bulletproof shadow much longer. BTW Great work on that system! I've no doubt it would idle forever.

Please notify my email when fixes for each of these are ready for my through testing, or further information is needed or ideas are inline for trying.

Thank you, for your attention on this matter

RS20
Novice
114 Views

Thanks for pointing this out nic,

------------------

System Information

------------------

Time of this report: 4/18/2013, 15:09:36

Machine name: Z

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)

Language: English (Regional Setting: English)

System Manufacturer: INTEL_

System Model: DH61CR__

BIOS: BIOS Date: 01/10/12 16:53:10 Ver: 04.06.04

Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs)

Memory: 3494MB RAM

Page File: 570MB used, 4811MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_200D8086&REV_09

Display Memory: 1024.0 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: igxprd32.dll

Driver Version: 6.14.0010.5437 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 2/12/2013 16:22:04, 59392 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: igxpmp32.sys

Mini VDD Date: 2/12/2013 16:22:04, 2530720 bytes

Device Identifier: {D7B78E66-4222-11CF-0BF6-0700A8C2CB35}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x200D8086

Revision ID: 0x0009

Revision ID: 0x0009

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

-------------

Sound Devices

-------------

Description: Realtek HD Audio output

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_8086200D&REV_1003

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.6257 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 1/26/2011 17:48:16, 6261352 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Full

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: Yes, Yes

I3DL2(tm) Listen/Src: Yes, Yes

Sensaura(tm) ZoomFX(tm): No

Registry: OK

Sound Test Result: Not run

---------------------

Sound Capture Devices

---------------------

Description: Realtek HD Audio Input

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RtkHDAud.sys

Driver Version: 5.10.0000.6257 (English)

Driver Attributes: Final Retail

Date and Size: 1/26/2011 17:48:16, 6261352 bytes

Cap Flags: 0x0

Format Flags: 0x0

-----------

DirectMusic

-----------

DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Registry: OK

Test Result: Not run

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: FF-GP1

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x2185, 0x0102

FF Driver: n/a

Poll w/ Interrupt: No

Registry: OK

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1C26

| Matching Device ID: usb\root_hub20

| Service: usbhub

| Driver: usbhub.sys, 8/3/2004 23:08:44, 57600 bytes

| Driver: usbd.sys, 3/31/2003 04:00:00, 4736 bytes

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: USB Device

| | Matching Device ID: usb\class_09

| | Service: usbhub

| | Driver: usbhub.sys, 8/3/2004 23:08:44, 57600 bytes

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

| Driver: i8042prt.sys, 8/3/2004 23:14:38, 52736 bytes

| Driver: kbdclass.sys, 8/3/2004 22:58:34, 24576 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: termdd.sys, 8/4/2004 01:01:08, 40...

RS20
Novice
114 Views

Oh and where my own testing/trying/hoping is:

I am currently running these drivers

HD Graphics: 14.51.11.5437 (6.14.10.5437) - 2.11.15.0 - winxp_145111.exe

Environmental: IDU_3.2.4.055b

The remaining drivers came from my 2012-12 Purchase of i3-3225/HD4000 or DH61CR Install CD

And no Bios update to date, but that will be my last ditch effort.

I'm currently 2 days into my usual 1 week uptime on this new HD Graphics driver. With plenty of USB burps the instant I started playing Beyond Good and Evil last night (heavy old style graphics). pnpmon reported them as being my mouse previously, but a new mouse bing/bonged just as much since replaced. But, no graphics crashes on the new driver yet. I'll watch for your progress and report back when they do.

NICHOLAS_F_Intel
Employee
114 Views

Thanks for all the info Xabache. Since you are using an 3rd Intel® Core™ Processor with HD Graphics 4000/2500 on a 6-Series motherboard, you're going to want to update your BIOS. The CPU is backwards compatible with 6 series boards, but only after you've used the appropriate BIOS update. Since your current BIOS version is from the beginning of last year, there is a good chance that you don't have a version that fully supports a 3rd gen CPU. Here is a download link to the update you need to run; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22516&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22516&lang=eng

The most convenient option will be to download the .exe version (3rd option). Let me know if you see any performance improvements after installing this update.

Thanks,

-Nic

RS20
Novice
114 Views

Before i install please confirm two things for me. Do I have the right file BEH6110H.86A.0113.EB.EXE? And, Is this Bios update reversible?

NICHOLAS_F_Intel
Employee
114 Views

Hi Xabache, sorry for the delayed response. Yes that is the correct version. HOWEVER, and I apologize for this, but before updating to this version of the BIOS, you will need to perform an earlier BIOS update beforehand.

Download the BEH6110H.86A.0099.EB.EXE update here; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22413&lang=eng Download Center

Install it, and THEN download the BEH6110H.86A.0113.EB.EXE update here; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22516&lang=eng Download Center

Install that one too. In the unlikely event that your BIOS update is interrupted, you will want to perform a BIOS recovery. That can be done following this guide; http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

The appropriate file to use for recovering your BIOS will be BE0113.BIO available here; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22516&lang=eng Download Center

Let me know if you have any other questions, or let me know how the update goes and if it fixes your issue.

Thank you,

-Nic

RS20
Novice
114 Views

Running:

Display Driver: 14.51.11.5437 (6.14.10.5437) - 2.11.15.0 - winxp_145111.exe

Bios Update 1: BEH6110H.86A.0099.EB.EXE

Bios Update 2: BEH6110H.86A.0113.EB.EXE

Fixed my idle igxprd32 display driver crashes, giving me my first 10 day uptime ever, during a very hostile ten days where multiple 2005ish games were introduced, From Far Cry to Borderlands, and through movies and long idling nights it ran calm. And yes i noticed in GTA San Andreas an increase of perhaps 10% in what i would call clock speed, everything moved faster and looked better for it. I was on top of the world, we had solved our problems at last. Not counting the USB Burps i will address another time.

Great work on the driver updates... let's enjoy this moment. =)

This conversation is continued related to GTA4 crashes here: http://communities.intel.com/thread/41614 http://communities.intel.com/thread/41614

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