XTU will not start.

JMaxw1 · ‎10-02-2013

reI can not get Intel Extreme Tuning Utility to work every time i start it i get a prompt about that it is unable to start.

Here is the log from XTU called xtucore.

2013/10/02-08:18:58.4342|INFO] *** LOG FILE STARTED ***

2013/10/02-08:18:58.4342|INFO] XtuCore Version 4.2.0.8 - CiBuild:Official - 4.2 PV:4.2.0.8:PF226022:BITHFBMAP001

2013/10/02-08:18:58.6217|INFO] Initializing performance tuning application mutex

2013/10/02-08:18:58.6373|INFO] Mutex initialized and acquisition callback registered

2013/10/02-08:18:58.6373|INFO] Waiting for app mutex event request

2013/10/02-08:18:58.6373|INFO] Attempting to query performance tuning mutex

2013/10/02-08:18:58.6373|INFO] App mutex event Query completed - Result: False

2013/10/02-08:18:58.6373|INFO] Waiting for app mutex event request

2013/10/02-08:18:58.6373|INFO] Query operation completed - Result: False

2013/10/02-08:18:58.6373|INFO] Attempting to perform Unity Initialization against Library HardwareServices

2013/10/02-08:18:58.6686|INFO] Handling Unity Intialization for HardwareServices->ServicesUnityInitializer->Initialize

2013/10/02-08:18:58.6842|INFO] Validating arguments for library init call for Initialize

2013/10/02-08:18:58.6998|INFO] Initializing DriverWrapper for driver \\.\IOCBIOS2

2013/10/02-08:18:58.6998|INFO] Initializing DriverWrapper for driver \\.\AcpiCtl

2013/10/02-08:18:58.6998|WARN] Could not connect to the ACPI driver

2013/10/02-08:18:58.6998|INFO] Using non-null Lenovo SMI service

2013/10/02-08:18:58.7467|WARN] Could not load the specified SMI stub XML file.

2013/10/02-08:18:58.778|INFO] ACPI Hardware Service Recorder Created and Initialized

2013/10/02-08:18:58.778|INFO] Starting watchdog initialization

2013/10/02-08:18:58.778|INFO] Attempting to connect to true watchdog

2013/10/02-08:18:58.778|INFO] Get driver path called for guid: c2e625a9-8693-4dea-bac4-b15ca98f9ee9

2013/10/02-08:18:58.778|INFO] Device path length: 67

2013/10/02-08:18:58.778|INFO] Device path: \\?\acpi# int3f0d# 4&16f18e0&0# {c2e625a9-8693-4dea-bac4-b15ca98f9ee9}

2013/10/02-08:18:58.778|INFO] Initializing DriverWrapper for driver \\?\acpi# int3f0d# 4&16f18e0&0# {c2e625a9-8693-4dea-bac4-b15ca98f9ee9}

2013/10/02-08:18:58.778|INFO] Attempting to create PCH Watchdog service

2013/10/02-08:18:58.8092|INFO] Attempting to perform Unity Initialization against Library HardwareAccess

2013/10/02-08:18:58.8249|INFO] Handling Unity Intialization for HardwareAccess->AccessUnityInitializer->Initialize

2013/10/02-08:18:58.8405|INFO] Attempting to perform Unity Initialization against Library XtuApplication

2013/10/02-08:18:58.8405|INFO] Handling Unity Intialization for XtuApplication->ApplicationUnityInitializer->Initialize

2013/10/02-08:18:58.9499|INFO] InitializeMsrFields called

2013/10/02-08:18:58.9655|INFO] Read CPU Info for type called: 1

2013/10/02-08:18:58.9655|INFO] Read CPU INfo on MSR Service called for type: 1

2013/10/02-08:18:58.9655|INFO] Couldn't find access token for thread. Impersonating thread to acquire token.

2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 0 Value: 132775

2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 1 Value: 1050624

2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 2 Value: 230351807

2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 3 Value: 3219913727

2013/10/02-08:18:59.0124|!ERR] Invalid MSR read for this processor (SandyBridge): OverclockingLock

2013/10/02-08:18:59.0124|INFO] Read CPU Info for type called: 6

2013/10/02-08:18:59.0124|INFO] Read CPU INfo on MSR Service called for type: 6

2013/10/02-08:18:59.0436|INFO] Initializing Acpi Hardware Access

2013/10/02-08:18:59.0749|INFO] Initializing WMI Based Platform Detection

2013/10/02-08:18:59.0749|INFO] Creating WMI Object Searcher - Namespace = \root\cimv2 Query = "Select HardwareID, DeviceID from Win32_PnPEntity"

2013/10/02-08:18:59.0905|INFO] Search Object Created - Object List Retrieved

2013/10/02-08:18:59.0905|INFO] Searching object list for platform ID

2013/10/02-08:18:59.1061|INFO] Found possible platform ID on system: 262

2013/10/02-08:18:59.1217|INFO] Found possible platform ID on system: 7698

2013/10/02-08:18:59.1217|INFO] Found possible platform ID on system: 7725

2013/10/02-08:18:59.1374|INFO] Found possible platform ID on system: 7718

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7712

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7683

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7775

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7738

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7696

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7714

2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 260

2013/10/02-08:18:59.153|INFO] Found 11 possible Platform ID(s)

2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

2013/10/02-08:18:59.1686|INFO] Successfully matched device ID to list of supported platforms: SandyBridge

2013/10/02-08:18:59.1686|INFO] Searching object list for integrated graphics devices

2013/10/02-08:18:59.1686|INFO] Platform detection found integrated graphics device

2013/10/02-08:18:59.1999|INFO] Initializing MSR Tuning

2013/10/02-08:18:59.2155|INFO] Initializing MSR Control Mappings

2013/10/02-08:18:59.2155|INFO] Initializing MSR BIOSless Control Map

2013/10/02-08:18:59.2624|INFO] + Added MSR control [0x00000031|TurboPackageTdpShortEnable] (PkgShortWinTdpEnable). Active Value = 1

2013/10/02-08:18:59.2936|INFO] + Added MSR control [0x0000002F|TurboPackageTdpShort] (PkgShortWinTdpLimit). Active Value = 21.250

2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000030|TurboPackageTdpExtended] (PkgExtWinTdpLimit). Active Value = 17.000

2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000032|TurboPackageTdpLock] (PkgTurboPowerLimitLock). Active Value = 1

2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000000|MaxNonTurboRatio] (MaxNonTurboRatio). Active Value = 11

2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000029|EistEnable] (EistEnable). Active Value = 1

2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x0000001A|TurboModeEnable] (TurboModeDisable). Active Value = 1

2013/10/02-08:18:59.3405|INFO] Initializing ACPI tuning system

2013/10/02-08:18:59.3405|INFO] Initializing auxiliary watchdog flag - Recovery Status: True

2013/10/02-08:18:59.3561|INFO] Initializing Watchdog Timer</...

Silvia_L_Intel1 · ‎11-19-2013

Would you please provide me the system configuration, including the motherboard, processor, memory and any other device you are using?

In addition to that, please let me know which operating system you have installed on the computer?

Which memory settings are you changing when using the XTU?