black screen after updating display drivers in INTEL 61 BF mother board

[rbeth5]

Dear Team.,

I have a intel 61 BF mother board and dual core 3 GEN, after installing windows its working perfectly but when we are trying to install on board display drivers or dedicated graphic card drivers display getting black and not responding.

could you give some resolution.

thanks

rajashekhar

[AlHill]

What5 is the exact model number of your board?

Doc

[rbeth5]

DH61BF​

[AlHill]

What is the bios version?

What is the processor model number?

Are you legacy boot or UEFI boot?

Doc

[rbeth5]

Processor Pentinum dual core gen 3​

Bios version as stock from 2013

Booting on legacy ​

[AlHill]

That will not do. Boot to the bios and provide the bios revision number.

While you are there, get the processor model number.

Doc

[rbeth5]

Processor: intel pentinum CPU G2020 @ 2.90Ghz

Bios version : BFH6110H. 86A.0009.2013.0715.1155​

[AlHill]

The latest graphics driver for your onboard graphics is here:

https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-

Remove the add-on card, and install this driver.

Doc

[rbeth5]

thanks i will try this and one more any bios update required?

[rbeth5]

I tried to install that same driver as suggested but still same issue after installing display getting black​

[AlHill]

Then try different memory.

Doc

[rbeth5]

Yes we tried already still same issue​

[AlHill]

Ok, does the screen stay ok until you try to update the driver?

If so, Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (using the paperclip under the toolbar).

Doc

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