I cannot answer the question because I have no idea of what hardware you are using.
If you want help, provide the information, or contact Packard Bell support.
Please bear in mind that your best contact support is with your computer manufacturer as they are more familiar with your system and how all the components interact with each other.
Also, is not possible for a technician to provide support if we don't know what product you have. Anyway contacting Packard Bell support is your best source of support, you should get support here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
I would add as well that, considering that you tried both Windows and Linux, there are only two possibilities for why the USB ports would not work:
P.S. Consider yourself lucky, considering how incredibly rude you have been, that we have answered you at all. Please read and adhere to the required code of conduct: . Failure to comply will result in your account being disabled.