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CGree2
Novice
1,206 Views

mSATA doesn't work on DH87MC

I bought a DH87MC (BIOS version 0047) & Core i5-4570 a few months ago to run Win8. Everything worked as expected. About a week ago I decided to upgrade to a 180GB 525 SSD Series (model SSDMCEAC180B301, firmware version 2.0.6) and Windows 8.1. This is where I ran into trouble.

When I attempted to load the OS, I got an error message stating:

"Windows could not format a partition on disk 0. The error occurred while preparing the partition selected for installation. Error code:0x80070057"

I have to do a hard reset when this error occurs and the mSATA SSD is missing from BIOS. The only way I can get the mSATA SSD to show back up is to completely remove all power from the machine.

At first, I thought it was a bad drive. I ordered it from Amazon & requested a replacement. But when it arrived, I was still getting the same results. I even tried to load the AHCI Rapid Storage Technology drivers during installation when you're selecting a disk. Same results.

Next installed Windows 8.1 Enterprise x64 on my Seagate Constellation ES 2TB HDD. Then I opened Disk Management, selected the 525 SSD, deleted the volume, and recreated a simple volume "D:". I opened an elevated command prompt and ran "format d: /P:0" to try to completely zero out the SSD. The format failed with:

"The media being formatted has been removed or has become invalid.

Format aborted.

Format failed."

My next step was to plug in the 525 SSD into a Syba mSATA to SATA adapter (model SY-ADA40050). Results were positive. I was able to delete all partitions, format, and install the OS as one would expect.

So this leads me to believe something is wrong with the mSATA port on the DH87MC. I am using a 120GB 525 SSD Series on my laptop - HP 8570w - and it runs like a champ. So I'm really disappointed it won't work on the desktop motherboard.

Can someone from Intel help?

0 Kudos
8 Replies
DArce
Valued Contributor III
151 Views

This issue seems to be similar to other issue reported in this motherboard with a SSD of the same series family as you may have noticed. Let me check for any further updates on that issue and include this other issue.

Please let me have the AA number and Serial number of the motherboard you have. Also the model of the processor installed, full operating system version, model and manufacturer of power supply and memory installed

CGree2
Novice
151 Views

Hi Diego - I sent you a direct message with the info on the board.

Power supply: Corsair Builder series CX430

Memory: 4x8GB=32GB total. Crucial DDR3 1333, CL9 Unbuffered UDIMM (CT2CP102464BA1339)

Ultimately I want to install Windows 8.1 Enterprise 64-bit. But during my many troubleshooting steps I've tried Win8 64-bit, Windows Server 2012 Std (with GUI), and Windows Server 2012 R2 Std (with GUI). I've also tried installing from DVD and multiple USB (2.0 and 3.0) drives.

-Chris

DArce
Valued Contributor III
151 Views

Thank you Chris, I'll attach the information you just provided to the original issue that was reported.

JohnTee, could you please provide the same information that provided by Chris?

JTso
Beginner
151 Views

Thank you Diego! I have sent you a PM with the requested info.

System:

DH87MC

AA: G74242-402

S/N: BTMC33000G2H

Batch # : CNBT37S209

Date of Manufacture: July 28, 2013

I5-4570S

S-spec: SR14J

S/N: 35305319A1807

Batch # : L309A899

GeiL Evo Leggera DDR3

GEL38GB1600C9DC

PC3 12800 1600 MHz

CL 9-9-9-28

4GB X 2

Cooler Master eXtreme Power Plus 550W ATX

RS-550-PCAR-E3

Samsung 840 pro 250GB

WD Caviar Green 1TB

OS: Windows 7 Ultimate x64

S/N: CVLI252400JE180F

Model: SSDMCEAC180B3

SA: G77570-200

PBA: G77549-200

FW: LLKi

Version # : G86511-200

Best regards,

John

Message was edited by: Diego Arce

DArce
Valued Contributor III
151 Views

Thank you, let me forward this for further investigation and get back to you with an update on this.

SSHIN11
Beginner
151 Views

When I bought the motherboard, I expected Intel-Quality because of the name value. Also I bought the board because of the m-sata slot.

Do we have any updated news?

NSCOTT_P_Intel
Employee
151 Views

 

Thanks for the report Chris. We are looking into the issue...

...S

JTso
Beginner
151 Views

@ChrisG,

Thanks for linking the cases together!

Same board, same 525 SSD, same problem:

https://communities.intel.com/message/210541# 210541 https://communities.intel.com/message/210541# 210541

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