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idata
Community Manager
1,057 Views

unknown intel mobo - driver can't get

please help me successfully load driver for intel mobo device "unknown"

board is called "can't collect info"

maybe CD drivers necessary for this intel board?

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6 Replies
Silvia_L_Intel1
Employee
63 Views

Hewo, would you please check for a white sticker label inside of the motherboard, it is going to provide you an AA# ?

Here is how it looks like: http://www.intel.com/support/motherboards/desktop/sb/cs-010687.htm Desktop Boards — Identify your desktop board

You can also send me a picture.

idata
Community Manager
63 Views

Desktop Board Information

Manufacturer Intel Corporation

Product Name D975XBX

Version AAD27094-306

Serial Number BQBX648001NC

from BIOS (too much humbug visual actual board sticker, eyes are old age sight capacity)

idata
Community Manager
63 Views

i sent an answer to you by replying but it is not visible posted - strange site

Silvia_L_Intel1
Employee
63 Views

This link provided all drivers, BIOS versions and software available for your motherboard. https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine... Download Center

It is very important for you to know that this motherboard has been out of support since June 2010 http://www.intel.com/support/motherboards/desktop/sb/CS-029308.htm Desktop Boards — End of interactive support announcement

idata
Community Manager
63 Views

thanks sylvia

been there in 2010 and 2011 so drivers have not changed at all.

the board features fault tolerance (RAID) hardware and i think that's why a driver does not load - see pic attached

Silvia_L_Intel1
Employee
63 Views

Hewo, it is very important to install the drivers in order, beginning with the chipset driver (.INF), graphics, audio and then management engine.

I would recommend you to install all drivers and OS with the motherboard out of chassis. Also use minimum configuration such as motherboard, processor, 1 memory stick, power supply and video card.

Remember that this motherboard supports only Windows XP and 2000 operating systems. http://www.intel.com/support/motherboards/desktop/sb/CS-008326.htm Desktop Boards — Supported operating systems

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