Community
cancel
Showing results for 
Search instead for 
Did you mean: 
BEdwa5
Beginner
940 Views

z77-ds3h usb3 porblem, computer dead when USB device pluged in

OK, this is very strange. I have the above board and for a couple of years was having a problem when a USB3 drive or hub was plugged in. Basically if either the drive (a RAID0 enclosure) or a hub were plunged the computer was totally dead. When I pressed the power button NOTHING happened. If I Unplug the USB3 the computer would boot. I did not need to press the power switch, it just booted. I think this started when I had a bent USB3 lead and straightened it. It did not go in as easily as the other leads so figured this was what caused the problem. I lived with this for a couple of years and then I found it hang on BIOS screen for a over 10 mins before booting. I did reboot and had the same problem. I was scared to try rebooting and left it on for a lot number of days. When I finally had to reboot it worked OK.

So I thought maybe there is something wrong with the USB3 subsystem, so eventually I got a replacement z77-ds3h and rebuilt the computer, now here is the strange thing. It worked fine for a few days with the hub and USB3 plunged in then after a couple of days it now wont boot with USB3 plugged in. Currently is always dead when USB3 stuff pluged in and when I unplug it it reboots without pressing power button. Exacly the same as the old board, well almost. Previously with original board it was intermittent. now it seems to be happening every time. With both boards if I unplug after shutting down it starts fine and USB3 works if plugged it.

I am totally baffled, any ideas?

Ben

Tags (1)
0 Kudos
3 Replies
EstebanA_C_Intel
Employee
51 Views

Hello funkytwig:

Thank you for contacting the Intel Communities.

I would like to recommend you to check the power management settings in your BIOS that you may have in your system related to hibernation or S3/S4/S5 states.

Also, if when you hit the power button the CPU fan spins and the chassis fans also spin, my recommendation would be to check the boot order at BIOS level. If USB is selected as first option and you are connecting a HDD, it may be trying to boot from that drive which may not allow the system to boot properly.

Additionally, you could test if this problem follows the USB port or the device, meaning that you can try to replicate the issue using different USB 3.0 devices and different USB ports with current devices.

Regards,

Esteban C

AP16
Valued Contributor III
51 Views

Check the voltages output from PSU (tools like HWMonitor and SpeedFan), especially +5V one. Over- or undervoltage can lead to USB malfunction.

EstebanA_C_Intel
Employee
51 Views

Hello All:

Thank you JFFulcrum for the troubleshooting provided regarding the possible over/under voltage from the PSU.

Regards,

Esteban C

Reply