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PBhar
Student Ambassador
1,983 Views

500 : Internal Server Error when trying to open jupyter notebook

I' m not able to open jupyter notebooks (jupyterlab works). When trying to open a notebook, I am getting:

https://jupyter.oneapi.devcloud.intel.com/user/username/tree

I've tried on different browsers with new configs.

Screenshot here: https://imgur.com/a/KC3sY9F

Tags (1)
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14 Replies
Adweidh_Intel
Moderator
1,983 Views

Dear Prajjwal,

As we checked team is able to access jupyterhub without any issues, could you please let me know when this issue has started for you ? 

This seems to be an temporary issue could you please try again ?

PBhar
Student Ambassador
1,983 Views

It started when I filed the first issue which you closed today. It's not temporary. I've facing this for past 15 days. Not sure why is not working for me.

Hemanth_K_Intel
Employee
1,983 Views

It is possible that your account is not configured in that URL. Substitute your account number in the XXXXX below and that will tell JN what account you are using. Since you have more than one account.

https://jupyter.oneapi.devcloud.intel.com/user/uXXXXX/tree

PBhar
Student Ambassador
1,983 Views

Both accounts don't work. You can try u37216. I use this one primarily.

Adweidh_Intel
Moderator
1,983 Views

Hi ,

Have you tried accessing above url with your account number as suggested by Hemanth ?

PBhar
Student Ambassador
1,983 Views

Yes. It gives the same error.

Adweidh_Intel
Moderator
1,983 Views

Hi Prajjwal,

We are forwarding this case to concerned team.

Dan_P_Intel
Employee
1,983 Views

Prajjwal, may I please have access to your u37216 account in order to investigate this issue?
No need to post the access key. I just need your permission.

Thanks!

PBhar
Student Ambassador
1,983 Views

Please go ahead.

Dan_P_Intel
Employee
1,983 Views

Prajjwal, I got in your account, thank you for providing access.

I commented differences between your .bashrc and the default .bashrc that a new account starts with and now Jupyter seems to be working.
For your convenience I also made a backup of the original '.bashrc' under the name '.bashrc.200603'.

Please try it out and let us know how it went.

All the best!

PBhar
Student Ambassador
1,983 Views

I' still getting the error. 500 : Internal Server Error. I tried to open https://jupyter.oneapi.devcloud.intel.com/user/u37216/notebooks/Welcome.ipynb.

Dan_P_Intel
Employee
1,983 Views

That path is not valid anymore, that's the reason for the error.

DevCloud has switched, some time ago, from Jupyter Notebook to Jupyter Lab.

Please connect to Jupyter using the following link: https://devcloud.intel.com/oneapi/connect/.

ArunJ_Intel
Moderator
1,983 Views

Hi Prajjwal,

 

Have you tried out the solution provided by  Dan. Hope this works for you

 

Arun

JananiC_Intel
Moderator
1,955 Views

Hi,

We are closing the case assuming that your issues got resolved.Feel free to open a new thread if you face any further issues.




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