Solved: Hi,

ywang273 · ‎12-26-2019

I have been successfully using the cloud last day, but today I am unable to access JupyterHub with google chrome and firefox browser. The message displayed is:

500: Internal Server Error

Then click start, and it appears your server is starting up,A while it appears spawn failed：timeout.

I read the previous posts, but I didn't solve them.My account number is u36942.How can I solve it?Looking forward to your reply！

JEYANTHKRI_N_Intel · ‎12-26-2019

Hi,

Thanks for reaching out to us,

We understand your concern . Could you please specify what all options you have tried so that we can debug more into this issue. For reference you can go through this link ( https://software.intel.com/en-us/forums/intel-devcloud/topic/840674 )

View solution in original post

JEYANTHKRI_N_Intel · ‎12-26-2019

Hi,

Thanks for reaching out to us,

We understand your concern . Could you please specify what all options you have tried so that we can debug more into this issue. For reference you can go through this link ( https://software.intel.com/en-us/forums/intel-devcloud/topic/840674 )

ywang273 · ‎12-26-2019

OK, thank you. Let me have a look.

JEYANTHKRI_N_Intel · ‎12-30-2019

Hi,

Could you please let us know whether the issue is resolved now?

ywang273 · ‎12-31-2019

OK, I've settled it. Thank you！

DaveLandon · ‎12-31-2019

Same issue. How can I resolve this? Thanks!

JananiC_Intel · ‎12-31-2019

Hi,

Thanks for the confirmation Wang,we are closing this case.

@Landon, Dave kindly follow the above instructions(https://software.intel.com/en-us/forums/intel-devcloud/topic/840674),if not raise this issue as a new thread.