Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Account deactivation

ufmg_LS
Beginner
1,352 Views

I just received the following email:

 

Your DevCloud account has been deactivated due to observed prohibited use such as cryptocurrency mining, data scraping, malicious program or tampering with DevCloud services.

If you feel this was in error please contact our forum support.

 

I request a reconsideration. I'm a researcher and use Devcloud to run computational fluid dynamics simulations. I have several papers to confirm this. You can check all codes. I am available for any clarifications.

 

Your sincerely,

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1 Solution
AthiraM_Intel
Moderator
1,151 Views

Hi,


DevCloud is a worldwide compute resource provided by Intel and each user is allowed one account per user only. 


We could see that you are using multiple DevCloud accounts with different emails/aliases. Your original account is active and all other accounts have been deactivated.


Since each user is allowed only one account on the oneAPI DevCloud, you can continue to use your original account u89954 for your academic/learning purposes.



Thanks.




View solution in original post

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11 Replies
AthiraM_Intel
Moderator
1,330 Views

Hi,

 

Thank you for posting in Intel Communities.

 

Could you please let us know which DevCloud (oneAPI DevCloud/ DevCloud for Edge/ FPGA DevCloud) you are using?

 

 

Thanks.

 

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ufmg_LS
Beginner
1,323 Views

Sure. It's oneAPI DevCloud

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AthiraM_Intel
Moderator
1,305 Views

Hi,


We are extremely sorry for the inconvenience caused.


We had a crypto mining issue on June 13th that almost caused DevCloud to shutdown. During this time miner accounts were deactivated plus few other accounts got inadvertently deactivated. Our apologies.


Please get a new account here: https://intelsoftwaresites.secure.force.com/DevCloud/


Once you get the new account, let us know the account. We will see if we can copy user data from old ->new.



Thanks


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ufmg_LS
Beginner
1,273 Views

I've just created a new account, and you've already deactivated it. It's getting really hard to stay here...

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ufmg_LS
Beginner
1,285 Views

It's not the solution I was looking for. In other words, I have to create another e-mail to create another account here...

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AthiraM_Intel
Moderator
1,252 Views

Hi,


We are extremely sorry for the inconvenience caused.


Could you please get a new account here: https://intelsoftwaresites.secure.force.com/DevCloud/


Once you get the new account, let us know the account. We will see if we can copy user data from old ->new.


If you face any issue, kindly let us know.



Thanks


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ufmg_LS
Beginner
1,241 Views

You blocked my new account.....  

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AthiraM_Intel
Moderator
1,219 Views

Hi,


Sincere apologies for the inconvenience caused. We have informed this to the concerned team. We will get back to you soon with an update.



Thanks


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ufmg_LS
Beginner
1,206 Views

It is very exhausting to use this service. It has been a negative experience. Every day is a different problem.

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AthiraM_Intel
Moderator
1,152 Views

Hi,


DevCloud is a worldwide compute resource provided by Intel and each user is allowed one account per user only. 


We could see that you are using multiple DevCloud accounts with different emails/aliases. Your original account is active and all other accounts have been deactivated.


Since each user is allowed only one account on the oneAPI DevCloud, you can continue to use your original account u89954 for your academic/learning purposes.



Thanks.




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AthiraM_Intel
Moderator
1,124 Views

Hi,


Thanks for accepting our solution. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.



Thanks


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