Account not accessible anymore

[I_Y_H]

Hi, my username at DevCloud is u79574, I cannot connect to my account anymore.

When I try to SSH it, I receive the "Authentication failed." message.

If I try to log in to the DevCloud webpage, the "Get Free Access" button will appear but after pressing it, I will receive the following message:

> There is already an Intel DevCloud account associated with this email.

> Go to https://www.intel.com/content/www/us/en/developer/tools/devcloud/overview.html  to

> access Intel DevCloud. For assistance resolving account issues, visit the Intel DevCloud Forum.

Could someone please help me resolve this issue? I have evaluation codes and projects in this account. Many thanks in advance.

[DiyaN_Intel]

Hi, 

Thank you for posting in Intel communities. 

Can you please check whether your account has expired or not?

To check the account expiration and to extend your DevCloud account access please try to follow the below link - 

https://community.intel.com/t5/Intel-DevCloud/DevCloud-Account-Expiration-How-to-check/m-p/1296418

If you face any issues please connect back to us. 

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issues. Thank you!

Regards, 

Diya

[I_Y_H]

Hi Diya,

Many thanks for your help and advice.

I just gave it a try and here is the reply from the system:

Your account does not expire until 14-2-2023, please wait to request an account extension within 30 days of expiration. Thank you!

So I believe my account is still valid. In November, I had already requested an extension.

I also attached the screenshot to this message. Please check it out.

[DiyaN_Intel]

Hi, 

We are investigating your issue at our end and working on this internally. We will get back to you with an update soon.

Regards, 

Diya

[I_Y_H]

Hi Diya,

Got it. Many thanks for the help.

Regards,

Yuan

[DiyaN_Intel]

Hi, 

As per our records, your ssh key looks corrupted.

Please try creating a new account here: https://software.intel.com/devcloud/oneapi

After that, we can copy over data from the old account.

If you face any issues please connect back to us. 

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue. Thank you!

Regards, 

Diya

[I_Y_H]

Hi Diya,

Many thanks for the help.

> Please try creating a new account here: https://software.intel.com/devcloud/oneapi

> After that, we can copy over data from the old account.

I just gave the link a try and here is the reply from the system (screenshot in the attachment):

There is already an Intel DevCloud account associated with this email. Go to https://www.intel.com/content/www/us/en/developer/tools/devcloud/overview.html  to access Intel DevCloud. For assistance resolving account issues, visit the Intel DevCloud Forum.

So I guess the system thinks that I still have an existing account. Is there anything else I could do? Many thanks in advance.

Regards,

Yuan

[I_Y_H]

Hi Diya,

Sorry for bothering you on this again. Please ignore my last message.

> Please try creating a new account here: https://software.intel.com/devcloud/oneapi

> After that, we can copy over data from the old account.

Following your instructions, I have successfully created another DevCloud account.

Many thanks for the help. Really appreciate it!

Could you please help me move my files from the old account to this new one, please?

Thanks a lot in advance!

FYI, my new account is u182374; while the old one is u79574.

Best regards,

Yuan

[I_Y_H]

Hi Diya,

Thank you so much for the help. Now I can already see my old home folder (u79574) in the new account (u182374).

In addition, could you please chmod the "u79574" folder and its contents to 777, please?

Many thanks in advance. They are now 700 under root:root so I cannot access them.

Best regards,

Yuan

[I_Y_H]

Hi Diya,

Thank you so much for the help. Now I can already see my old home folder (u79574) in the new account (u182374).

In addition, could you please chmod the "u79574" folder and its contents to 777, please?

Many thanks in advance. They are now 700 under root:root so I cannot access them.

Best regards,

Yuan

[DiyaN_Intel · Accepted solution]

Hi, 

It will take some time to copy the files from the old account to a new account. There is no need to change the permissions.

Please let us know once the copying is done.

If this resolves your issue, make sure to accept this as a solution. 

This would help others with similar issues. Thank you!

Regards, 

Diya

[I_Y_H]

Hi Diya,

> It will take some time to copy the files from the old account to a new account.

> There is no need to change the permissions.

> Please let us know once the copying is done.

Thank you so much for the help.

The copying is done and I can successfully access the files now ^^

Best regards,

Yuan

[I_Y_H]

Hi Diya,

> It will take some time to copy the files from the old account to a new account.

> There is no need to change the permissions.

> Please let us know once the copying is done.

Thank you so much for the help.

The copying is done and I can successfully access the files now ^^

Best regards,

Yuan

[I_Y_H]

Hi Diya,

> It will take some time to copy the files from the old account to a new account.

> There is no need to change the permissions.

> Please let us know once the copying is done.

Thank you so much for the help.

The copying is done and I can successfully access the files now ^^

Best regards,

Yuan

[DiyaN_Intel]

Hi ,

Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Regards,

Diya