Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Cannot access any DevCloud Edge AI resources

redbaron
Beginner
2,404 Views

Hello,

I'm taking the Intel Edge AI certification online training, but am unable to access any DevCloud for the Edge resources. Here's what I did.

Step 1: Watched the video lesson.

https://learning.intel.com/Developer/learn/learning-plans/285/edge-ai-certification-getting-started-with-edge-ai-learning-plan-2023/courses/923/intel-devcloud-for-the-edge/lessons/1750/intel-devcloud-for-the-edge

 

Step 2: Logged into my DevCloud account and saw this page (see attached screenshot named Step 2) which has 3 Get Started links.

https://www.intel.com/content/www/us/en/developer/tools/devcloud/edge/overview.html

 

Step 3: Clicked Get Started link for the Run Generative AI, Large Language Models, and Edge Solutions on OpenVINO™ Notebooks

I get a 500 error (see attached screenshot named Step 3).

 

Step 4: Clicked Get Started link for the Bare Metal Development. 

I was prompted to sign in again, though I'm already signed in (see attached screenshot Step 4a). I clicked Click Her to Sign In button. I get a 500 error (see screenshot Step 4b).

 

Step 5: Clicked Get Started link for Deep Learning Workbench. 

I see a page titled Deep Learning Model Explorer & Workbench, with a Log In to DLWorkbench button. (see attached screenshot named Step 5a). When I clicked it, I get a 500 error (see attached screenshot named Step 5b).

 

So I'm unable to access any notebooks or workbench resources. Please help since I cannot take the quiz without trying the tutorials or examples.

 

Thanks!

 

 

 

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21 Replies
Zulkifli_Intel
Moderator
2,107 Views

Hi redbaron,

 

Thank you for reaching out.

 

To troubleshoot this issue, we kindly request that you follow these steps:

  • Clear cache and cookies.
  • Try incognito mode.
  • Try different browsers

 

 

Regards,

Zul


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redbaron
Beginner
2,079 Views

Tried all those techniques, same result. 

 

Could you please confirm you (and other users) are able to access the notebooks endpoint below? I get a server side error (500) so it must be affecting anyone trying to connect to the edge notebook endpoint.

https://notebooks.one-edge.intel.com/hub/acs

 

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Zulkifli_Intel
Moderator
2,077 Views

Hi redbaron,

 

I can access all of these three Get Started pages.

 

Run Generative AI, Large Language Models, and Edge Solutions on OpenVINO™ Notebooks

jupyter_launched.JPG

Bare Metal Development

jupyter_baremetal.JPG

Deep Learning Workbench

jupyter_devcloud.JPG

 

I'll check this issue with the dev team and get back to you.

 

Regards,

Zul

 

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smithjohns
Novice
836 Views
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Zulkifli_Intel
Moderator
2,074 Views

Hi redbaron,


Please try and see if you're able to access Intel Developer Cloud for the Edge using the following link:

https://notebooks.edge.devcloud.intel.com/hub/login?next=/lab&RefURL=/content/www/us/en/developer/tools/devcloud/edge/build/overview.html

 

Regards,

Zul


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redbaron
Beginner
2,042 Views

Unfortunately, same error. I'll try on a different machine and get back to you.

 

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redbaron
Beginner
2,011 Views

Update: Tried on a different Mac, still face the same problem. If no other user has reported this problem, it likely has to do with my account setup. I'm enrolled in the MLOps Professional Course as well, but that should not cause this error, I think.

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Zulkifli_Intel
Moderator
1,998 Views

Hi redbaron,


Thank you for the detail. We are investigating this issue and get back to you soon.


Regards,

Zul


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Zulkifli_Intel
Moderator
1,937 Views

Hi redbaron,


Thank you for your patience.  Based on our investigation, it looks like your account was not fully created, your home directory is missing.

 

Can you open this link in an incognito browser and log in with your Intel account? 

https://notebooks.one-edge.intel.com/


Regards,

Zul


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redbaron
Beginner
1,923 Views

I still get the same 500 Internal Error in Incognito mode.

 

redbaron_0-1715136392587.png

 

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Zulkifli_Intel
Moderator
1,855 Views

Hi redbaron,


We have created the account manually, can you help to check if it resolved the issue? If the error persists please provide a screenshot including the URL.



Regards,

Zul



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srinivasara
Beginner
1,179 Views

Hi @Zulkifli_Intel @Sarven_Intel 

 

I am getting the same error - 500 internal Server error while accessing Intel DevCloud for the Edge from

 

 

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

 

Intel® DevCloud to access your JupyterNotebook hands on lab

 

srinivasara_1-1716620622466.png

 

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redbaron
Beginner
1,852 Views

Nope. After logging in https://notebooks.one-edge.intel.com/ via Incognito mode, I get exactly the same 500 Internal Server error. Here's the screenshot with URL.

redbaron_0-1715221390648.png

 

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Sarven_Intel
Moderator
1,788 Views

Hi redbaron,

 

Thank you for the information provided. I will inform this issue to the appropriate team for further investigation of this matter. Upon receiving their feedback, I will provide you with an update.

 

Regards,

Sarven

 

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srinivasara
Beginner
1,179 Views

error screenshot - 500 internal Server error while accessing Intel DevCloud for the Edge from

 

 

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

 

Intel® DevCloud to access your JupyterNotebook hands on lab

 

srinivasara_0-1716620458640.png

 

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srinivasara
Beginner
1,179 Views

Hi Sarven,

 

I am getting same error - 500 internal Server error while accessing Intel DevCloud for the Edge from

 

 

The following hands on lab is a deeper dive into style transfer data augmentation.

Please click here  (https://notebooks.edge.devcloud.intel.com/hub/login?next=/notebooks/Reference-samples/iot-devcloud/openvino-dev-latest/certification-program/English/style-transfer/tutorial_style_transfer_sample.ipynb) to go to

 

Intel® DevCloud to access your JupyterNotebook hands on lab

 

 

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p1utoze
Beginner
732 Views

Hi @Sarven_Intel @Zulkifli_Intel 

TLDR:
I am facing the same issue similar to @redbaron @srinivasara . I am able to access OneAPI jupyter environment and Intel Developer cloud console but not able to access: https://notebooks.edge.devcloud.intel.com/

Issue:
I was able to use the jupyter environment earlier. First issue I noticed that all versions of OpenVINO python kernel was crashing. Later when one kernel was initizalized and connected, I used GitHub - huggingface/optimum-intel: Optimum Intel: Accelerate inference with Intel optimization tools to load "unsloth/Phi-3-medium-4k-instruct"

from HuggingFace hub and the environment crashed. Soon after that when I tried to restart the session, I face the "504 gateway Time-out".

Steps I followed:
1. Log in to my DevCloud account
2. Click on get started from Overview of Intel® Developer Cloud for the Edge
3. The page: https://notebooks.edge.devcloud.intel.com/ must open a Jupyterlab environment but results in the below image:

p1utoze_0-1717298100276.png

 

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Aleksandr_v3
Novice
681 Views

Aleksandr_v3_0-1717309814335.pngAleksandr_v3_1-1717309873097.png

Из любой страны, 504 ошибка.

Доступ есть только по ssh с Linux, с браузера нет.

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Aleksandr_v3
Novice
657 Views

Так же поменялся процессор, был на 80 cpu а сейчас только 10.

Aleksandr_v3_1-1717314861989.pngAleksandr_v3_2-1717314978124.png

 

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Sarven_Intel
Moderator
536 Views

Hi redbaron,


Thank you for your patience. Regarding the issue that you're currently facing, we recommend that you register with a different email address.



Regards,

Sarven


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