Intel® DevCloud
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Cannot connect to devcloud through SSH since June 24th

z24tao
Beginner
841 Views

Error:

no such identity: /Users/derek/.ssh/id_pub: No such file or directory

guest@ssh.devcloud.intel.com: Permission denied (publickey).

kex_exchange_identification: Connection closed by remote host

Connection closed by UNKNOWN port 65535

 

I tried getting a new key, however it appears I get a 500 internal server error on this link:

https://devcloud.intel.com/oneapi/download_ssh/?asset=ssh_key

 

Please help!

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1 Solution
AlekhyaV_Intel
Moderator
822 Views

Hi,

 

Thank you for posting in Intel Communities. We sincerely apologize for the inconvenience caused. DevCloud was down from past two days. You can try the below steps to re-connect to devcloud again.

 

1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

 

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

 

3) Give permissions to the file/folder as below:

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt
chmod 600 ~/.ssh/config

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

 

If this resolves your issue, please accept this as a solution as it might help others with the similar issue. Thanks in advance. Please let us know if this issue still persists.

 

Regards,

Alekhya

 

 

View solution in original post

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5 Replies
AlekhyaV_Intel
Moderator
823 Views

Hi,

 

Thank you for posting in Intel Communities. We sincerely apologize for the inconvenience caused. DevCloud was down from past two days. You can try the below steps to re-connect to devcloud again.

 

1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

 

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

 

3) Give permissions to the file/folder as below:

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt
chmod 600 ~/.ssh/config

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

 

If this resolves your issue, please accept this as a solution as it might help others with the similar issue. Thanks in advance. Please let us know if this issue still persists.

 

Regards,

Alekhya

 

 

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z24tao
Beginner
788 Views

Thanks! I am now able to access devcloud.

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ral
Novice
755 Views

@AlekhyaV_Intel The link suggested does not work, I get a "Service Unavailable" error when trying to load it

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AlekhyaV_Intel
Moderator
741 Views

Hi @ral ,

 

Sincere apologies for the inconvenience caused. Try clearing the cache or opening that page in incognito. And we sent a private mail to get your DevCloud ID. We would be handling your issue here (https://community.intel.com/t5/Intel-DevCloud/host-key-change/td-p/1394584/page/2).

 

Regards,

Alekhya

 

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AlekhyaV_Intel
Moderator
739 Views

Hi @z24tao ,


Thank you for accepting our solution. If you need any further assistance, please post a new question as this thread would no longer be monitored by Intel.


Regards,

Alekhya


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