Cannot connect to devcloud through SSH since June 24th

[z24tao]

Error:

no such identity: /Users/derek/.ssh/id_pub: No such file or directory

guest@ssh.devcloud.intel.com: Permission denied (publickey).

kex_exchange_identification: Connection closed by remote host

Connection closed by UNKNOWN port 65535

I tried getting a new key, however it appears I get a 500 internal server error on this link:

https://devcloud.intel.com/oneapi/download_ssh/?asset=ssh_key

Please help!

[AlekhyaV_Intel · Accepted solution]

Hi,

Thank you for posting in Intel Communities. We sincerely apologize for the inconvenience caused. DevCloud was down from past two days. You can try the below steps to re-connect to devcloud again.

1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

3) Give permissions to the file/folder as below:

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt
chmod 600 ~/.ssh/config

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

If this resolves your issue, please accept this as a solution as it might help others with the similar issue. Thanks in advance. Please let us know if this issue still persists.

Regards,

Alekhya

[z24tao]

Thanks! I am now able to access devcloud.

[ral]

@AlekhyaV_Intel The link suggested does not work, I get a "Service Unavailable" error when trying to load it

[AlekhyaV_Intel]

Hi @ral ,

Sincere apologies for the inconvenience caused. Try clearing the cache or opening that page in incognito. And we sent a private mail to get your DevCloud ID. We would be handling your issue here (https://community.intel.com/t5/Intel-DevCloud/host-key-change/td-p/1394584/page/2).

Regards,

Alekhya

[AlekhyaV_Intel]

Hi @z24tao ,

Thank you for accepting our solution. If you need any further assistance, please post a new question as this thread would no longer be monitored by Intel.

Regards,

Alekhya