Connection closed by remote host

[rod_figs]

I've got this message for the last 7 days:

guest@ssh.devcloud.intel.com: Permission denied (publickey).
kex_exchange_identification: Connection closed by remote host

I already modified the known_hosts file. What's wrong?

[Rahila_T_Intel]

Hi,

Thank you for posting in Intel Communities.

Sincere apologies for the inconvenience caused. As DevCloud has migrated to new SSH server, some of devcloud users are facing this issue. 

Could you please try the below steps to re-connect to devcloud again.

 1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

3) Give permissions to the file/folder as below:

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt

chmod 600 ~/.ssh/config

 

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

You can try to access Jupyter notebook through the below link. Please scroll to the bottom and launch jupyter notebook.

https://devcloud.intel.com/oneapi/get_started/

If you are still facing this issue please let us know whether your DevCloud account is active or not (Check DevCloud expiry date).

Thanks

[rod_figs]

I followed the steps but I got the same message.

When I tried to launch jupyter notebook I got 500 : Internal Server Error.

Expiration Date : 10/19/2022

[nka]

Same over here.

[Rahila_T_Intel]

Hi,

We understand your concern. Sincere apologies for the inconvenience caused.

As DevCloud has migrated to new SSH server, some of devcloud users are still facing this issue. 

We are currently looking into it.

We will connect with you through private email/message to get your DevCloud user ID.

Thanks

[rod_figs]

The account was running ok a few hours ago. I uploaded the files and put some jobs to run. Suddenly, the files were deleted and soon after I lost access to the account.

So many problems... frustrating....

[Rahila_T_Intel]

Hi,

We are working on this internally and will share you the updates.

Thanks

[Rahila_T_Intel · Accepted solution]

Hi,

Please be informed that each user is allowed only one account on the oneAPI DevCloud and you can continue to use your original account for your academic/learning purposes.

Please use your original account(that account is active), which we will inform you through private message. 

Thanks

[Rahila_T_Intel]

Hi,

Thanks for accepting our solution. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks