Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Connection closed by remote host

rod_figs
Beginner
1,377 Views

I've got this message for the last 7 days:

 

guest@ssh.devcloud.intel.com: Permission denied (publickey).
kex_exchange_identification: Connection closed by remote host

 

I already modified the known_hosts file. What's wrong?

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1 Solution
Rahila_T_Intel
Employee
1,260 Views

Hi,


Please be informed that each user is allowed only one account on the oneAPI DevCloud and you can continue to use your original account for your academic/learning purposes.


Please use your original account(that account is active), which we will inform you through private message. 



Thanks


View solution in original post

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8 Replies
Rahila_T_Intel
Employee
1,361 Views

Hi,

 

Thank you for posting in Intel Communities.

Sincere apologies for the inconvenience caused. As DevCloud has migrated to new SSH server, some of devcloud users are facing this issue. 

 

Could you please try the below steps to re-connect to devcloud again.

 

 1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

3) Give permissions to the file/folder as below:

 

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt

chmod 600 ~/.ssh/config

 

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

 

You can try to access Jupyter notebook through the below link. Please scroll to the bottom and launch jupyter notebook.

https://devcloud.intel.com/oneapi/get_started/

 

If you are still facing this issue please let us know whether your DevCloud account is active or not (Check DevCloud expiry date).

 

Thanks

 

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rod_figs
Beginner
1,347 Views

I followed the steps but I got the same message.

 

When I tried to launch jupyter notebook I got 500 : Internal Server Error.

 

Expiration Date : 10/19/2022

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nka
Beginner
1,341 Views

Same over here.

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Rahila_T_Intel
Employee
1,328 Views

Hi,


We understand your concern. Sincere apologies for the inconvenience caused.


As DevCloud has migrated to new SSH server, some of devcloud users are still facing this issue. 

We are currently looking into it.


We will connect with you through private email/message to get your DevCloud user ID.


Thanks



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rod_figs
Beginner
1,317 Views

The account was running ok a few hours ago. I uploaded the files and put some jobs to run. Suddenly, the files were deleted and soon after I lost access to the account.

 

So many problems... frustrating....

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Rahila_T_Intel
Employee
1,287 Views

Hi,


We are working on this internally and will share you the updates.


Thanks


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Rahila_T_Intel
Employee
1,261 Views

Hi,


Please be informed that each user is allowed only one account on the oneAPI DevCloud and you can continue to use your original account for your academic/learning purposes.


Please use your original account(that account is active), which we will inform you through private message. 



Thanks


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Rahila_T_Intel
Employee
1,249 Views

Hi,


Thanks for accepting our solution. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.


Thanks


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