Intel® DevCloud
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DevCloud account provisioning error

Calstatla
Beginner
1,668 Views

Hi,

I can’t access any of the DevCloud features because they all prompt me to provision my account and clicking the button sends me to the attached error message “There is already an Intel Developer Cloud account associated with this email.”

 

Is there a way to fix this? Clearing browser history/data, incognito and creating a different email account have not worked.

 

 

A40205EB-E8D7-4C86-929E-90F5BF9CCFD7.png

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9 Replies
AlekhyaV_Intel
Moderator
1,642 Views

Hi,


Thank you for posting in Intel Communities. We would like to get some information to triage your issue further. Please answer our below questions:

  1. Your oneAPI DevCloud user-id
  2. Could you please check whether your DevCloud account is expired or not? You could sign in to this page(https://devcloud.intel.com/oneapi/get_started/) and check your devcloud expiry date in the top right corner?
  3. Are you trying to create a new account post account-deactivation?
  4. Are you able to access Jupyter Notebooks? Please click on the given link(https://jupyter.oneapi.devcloud.intel.com/hub/login?next=/lab/tree/Welcome.ipynb?reset)


Regards,

Alekhya


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Calstatla
Beginner
1,625 Views

1. How do I check or request my ID? I’m signing in with my email.

2.  The get started page prompts me to enroll then to provision again which fails so I cannot check my expiration.

3. My account expired and I was trying to reactivate it.

4. This page also ask me to enroll, then provision which doesn’t work.

 

Thank you

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AlekhyaV_Intel
Moderator
1,596 Views

Hi,


As you're trying to reactivate your expired account, could you please give us your email address with which you registered previously?


We also suggest you to create a new email address and try enrolling to Intel DevCloud for oneAPI with that email address. Please let us know if the issue still persists.


Regards,

Alekhya


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AlekhyaV_Intel
Moderator
1,488 Views

Hi,


We have not heard back from you. Could you please give us an update regarding this issue?


Regards,

Alekhya


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Calstatla
Beginner
1,432 Views

The email I used is arnold264@gmail.com

I did attempt to create an account with a new email but got the same result. I still get the same page and prompts to provision.  Please advise.

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AlekhyaV_Intel
Moderator
1,403 Views

Hi,


Thank you for providing your email address. We have contacted the admin team regarding this issue. We will get back to you soon with an update.


Regards,

Alekhya


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AlekhyaV_Intel
Moderator
1,322 Views

Hi,


We got an update from the admin team that we have cleared the old account. Try creating a new account here : https://software.intel.com/devcloud/oneapi


If this resolves your issue, make sure to accept it as solution. This helps others with similar issue. Thank you!


Regards,

Alekhya

Regards,

Alekhya


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AlekhyaV_Intel
Moderator
1,261 Views

Hi,


Is your issue resolved? Can we discontinue monitoring this thread?


Regards,

Alekhya


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AlekhyaV_Intel
Moderator
1,225 Views

Hi,


We assume that your issue is resolved. If you need any further assistance, please post a new question as this thread will no longer monitored by Intel.


Regards,

Alekhya


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