Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
821 Discussions

Extend the DevCloud access

Mark_L_Intel1
Moderator
469 Views

Dear Sir:

I got an expiration notice and I fill the extension request immediately several week ago. However, the request doesn't get approval and I got an other notice email saying my access is expired.

Can you help me to solve this issue?

Mark

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5 Replies
AthiraM_Intel
Moderator
441 Views

Hi,

 

Thanks for reaching out to us.

 

Sorry to inform you that as your account has already expired ,we cannot extend your DevCloud access. Hence you can request for a new DevCloud account.

 

Thanks.

 

 

 

AthiraM_Intel
Moderator
420 Views

Hi,


Hope you have requested for a new account. Since your initial issue is been addressed can we close the case?


Thanks.


Mark_L_Intel1
Moderator
410 Views

Yes, I request a new account and can access it now.

But there is a big problem: I lost my data. Can I get my project files back?

My original request is to extend not a new account since I still want my project there.

Mark

AthiraM_Intel
Moderator
390 Views

Hi,


We are extremely sorry to inform you that the data cannot be restored once the account is expired.


Thanks


JananiC_Intel
Moderator
360 Views

Hi,


We haven't heard back from you .If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,

Janani Chandran


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