I want to get my secret key, but I got 500 Internal Server Error……

[awef]

Hi there!

I'm visiting https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/ trying to get my ssh private key, but after logging in my account , I got an error page:

On the same time, I can access jupyter notebook on my browser.

If somebody knows what's happening on?

[Rahila_T_Intel]

Hi,

Thank you for posting in Intel Communities. We sincerely apologize for the inconvenience caused. DevCloud was down from past few days. You can try the below steps to re-connect to devcloud again.

1) Download the new key from this link: https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

2) Move/Copy this file to ~/.ssh folder & rename it to "devcloud-access-key-xxxxx.txt"

3) Give permissions to the file/folder as below:

chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt

chmod 600 ~/.ssh/config

(Ignore this step if you're connecting through Mobaxterm. This step is required only for Cygwin.

If this resolves your issue, please accept this as a solution as it might help others with the similar issue. Thanks in advance. Please let us know if this issue still persists.

Thanks

[awef]

I'm sorry that the problem still exists. I can visit the site when I am logged out, but after signing in, I always get 500 error, duing past few days, untill now.

I've tried using different browser (chrome and firefox), but I got same error too.

[Rahila_T_Intel]

Hi,

Thanks for the quick response.

Could you please try the below steps 

https://community.intel.com/t5/Intel-DevCloud/Announcement-Changes-to-SSH-Server-on-DevCloud/m-p/1394912#M5072

If this resolves your issue, please accept this as a solution as it might help others with the similar issue. Thanks in advance. Please let us know if this issue still persists.

Thanks

[awef]

I can't even get my ssh private key on the website, let alone delete 'old public key fringerprint record' on my computer……

[Rahila_T_Intel]

Hi,

We understand your concern.

Sincere apologies for the inconvenience caused.

As DevCloud has migrated to new SSH server, some of devcloud users are still facing this issue. We are currently looking into it.

We will connect with you through private email/message to get your DevCloud user ID so that we can debug your issue further.

Thanks

[Rahila_T_Intel]

Hi,

We have not heard back from you.

Is your issue resolved?

Could you please share the update?

Thanks

[Rahila_T_Intel]

Hi,

We have not heard back from you. This thread will no longer be monitored by Intel. If you need further assistance, please post a new question.

Thanks