Intel® DevCloud
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Intel DevCloud Access got deactivated

saravanakumar
Novice
1,707 Views

Hi,

 

Could you help my devcloud account to activate again?

 

Since I am using my official mail id for many of the Intel oneAPI development work on DevCloud, I need this account back to continue my work.

 

Kindly help.

 

Regards,

Saravana

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12 Replies
VaradJ_Intel
Moderator
1,677 Views

Hi,


Good day to you.

                       

Thanks for posting in Intel Communities.


Please can you lets us know what error you got?


Also, you can check the expiry date of your account here https://devcloud.intel.com/oneapi/get_started/ and please send us the screenshot of the same.


Thank You!


Regards,

Varad



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saravanakumar
Novice
1,663 Views

Hi Varad,

 

Appreciate your support.

 

I have received a mail about accound deactivation due to prohibited use.

 

As this is being registered from my corporate account for many proof of concept work development, i would require this to resume my work. Kindly help here.

 

Thanks in Advance,

Saravana

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VaradJ_Intel
Moderator
1,567 Views

Hi,


Good day to you.


Please can you try creating a new account with your organizations email id?


Do let us know if you face any issues.


Thank You!


Regards,

Varad


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VaradJ_Intel
Moderator
1,492 Views

Hi,


Good day to you.


Our Internal team gave us an update that you were able to create a new account.


Please can you let us know if we can close this thread?


Thank You!


Regards,

Varad


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skumar
Beginner
1,483 Views

Hi @VaradJ_Intel 

 

Thanks for the support.

 

I am not able to create new account with my corporate account (s.palanivelrajan@accenture.com) again, as it gives "Account already exists" error.

 

Is there any way, you can delete the account from your side, so that i can create it again?

 

Regards,

Saravana

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VaradJ_Intel
Moderator
1,452 Views

Hi,


Good day to you.


Now, Please can you retry creating a new account with your organizations email id?


Do let us know if you face any issues.


Thank You.


Regards,

Varad


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VaradJ_Intel
Moderator
1,376 Views

Hi,


Good day to you.


We have not heard back from you. Please could you give us an update?


Thank You!


Regards,

Varad



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skumar
Beginner
1,362 Views

Hi @VaradJ_Intel ,

 

I am responding to this thread using my personal credential as I am not able to access/register using my official credentials.

 

I tried to create a new account again using my official credentials but it says that the account already exists and does not allow me to proceed further.

 

Also, I am not able to sign in using my official credentials as it redirects me to the Intel Azure Portal login (I had earlier account access in it as part of a official work). I tried clearing the cache of the browser and tried in InPrivate mode as well. Nothing works for me.

 

Regards,

Saravana

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VaradJ_Intel
Moderator
1,221 Views

Hi,


Good day to you.


Sorry for the delayed response.


It seems that Devcloud has cleared your account. But, Azure is not able to reset the your account.


Please can you file an IT request on a below link:


https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html


Also, do let us know if you face any issues while raising the request for your account.


Thank You!


Regards

Varad 


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VaradJ_Intel
Moderator
1,186 Views

Hi,


Could you please provide us an update?


Is your issue resolved?


Thank You.


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saravanakumar
Novice
1,181 Views

Hi @VaradJ_Intel ,

 

Thanks for the support. The issue has been resolved and I have got the access back.

 

You can mark this issue as resolved.

 

Thanks Again.

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VaradJ_Intel
Moderator
1,162 Views

Hi,


Good day to you.


Glad to know that your issue is resolved.


If you need any additional information, please post a new question as this thread will no longer be monitored by Intel


Thank You!


Regards 

Varad


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