Intel® Developer Cloud Account Extension Request

[OualidSemmana]

I am getting this message while trying to renew Intel® Developer Cloud Account.

Sorry, we can't find an active Developer Cloud account to extend. You are free to create a new account or contact our Developer Cloud Forum if you feel this an error.

[AthiraM_Intel]

Hi,

Thank you for posting in Intel communities.

Could you please let us know which DevCloud (DevCloud for oneAPI/DevCloud for Edge) you are using? 

Please share your Intel DevCloud user ID privately along with the expiry date.

Please use the below link to check your expiry date:

https://community.intel.com/t5/Intel-DevCloud/DevCloud-Account-Expiration-How-to-check/m-p/1296418

This error is displayed when the account gets expired.

If your account is expired, we won’t be able to extend access/ retrieve it back. 

Please try to create a new account here: https://software.intel.com/devcloud/oneapi

If you face any issues please let us know

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue.

Thank you!

[OualidSemmana]

Hello,

Thank you for your assistance.

What do you mean by creating a new account? with the same email or another email?

[OualidSemmana]

Thank you again.

I opened another account, and now I can access it.

[AthiraM_Intel]

Hi,

Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks