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I am getting this message while trying to renew Intel® Developer Cloud Account.
Sorry, we can't find an active Developer Cloud account to extend. You are free to create a new account or contact our Developer Cloud Forum if you feel this an error.
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Hi,
Thank you for posting in Intel communities.
Could you please let us know which DevCloud (DevCloud for oneAPI/DevCloud for Edge) you are using?
Please share your Intel DevCloud user ID privately along with the expiry date.
Please use the below link to check your expiry date:
https://community.intel.com/t5/Intel-DevCloud/DevCloud-Account-Expiration-How-to-check/m-p/1296418
This error is displayed when the account gets expired.
If your account is expired, we won’t be able to extend access/ retrieve it back.
Please try to create a new account here: https://software.intel.com/devcloud/oneapi
If you face any issues please let us know
If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue.
Thank you!
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Hello,
Thank you for your assistance.
What do you mean by creating a new account? with the same email or another email?
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Thank you again.
I opened another account, and now I can access it.
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Hi,
Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.
Thanks
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