Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Intel® Developer Cloud Account Extension Request

OualidSemmana
Beginner
427 Views

I am getting this message while trying to renew Intel® Developer Cloud Account.

Sorry, we can't find an active Developer Cloud account to extend. You are free to create a new account or contact our Developer Cloud Forum if you feel this an error.

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AthiraM_Intel
Moderator
404 Views

Hi,


Thank you for posting in Intel communities.


Could you please let us know which DevCloud (DevCloud for oneAPI/DevCloud for Edge) you are using? 


Please share your Intel DevCloud user ID privately along with the expiry date.


Please use the below link to check your expiry date:


https://community.intel.com/t5/Intel-DevCloud/DevCloud-Account-Expiration-How-to-check/m-p/1296418


This error is displayed when the account gets expired.


If your account is expired, we won’t be able to extend access/ retrieve it back. 


Please try to create a new account here: https://software.intel.com/devcloud/oneapi


If you face any issues please let us know


If this resolves your issue, make sure to accept this as a solution. This would help others with similar issue.



Thank you!


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OualidSemmana
Beginner
376 Views

Hello,

Thank you for your assistance.

What do you mean by creating a new account? with the same email or another email?

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OualidSemmana
Beginner
373 Views

Thank you again.

I opened another account, and now I can access it.

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AthiraM_Intel
Moderator
349 Views

Hi,


Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.



Thanks



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