Internal server error

[BartPigula]

Hello,

I have problems with connecting to the jupyter hub. I get the following error:

My user id is: u182002. Could you please fix it?

Best regards,

Bartek

[VaradJ_Intel]

Hi,

Good day to you.

Thanks for posting in Intel Communities.

Please can you let us know which DevCloud are you using? 

Is it Intel DevCloud for oneAPI or Intel DevCloud for the Edge or Intel DevCloud for FPGA?

Thank You!

Regards,

Varad

[BartPigula]

I'm using DevCloud for oneAPI from what i can tell by the url: https://jupyter.oneapi.devcloud.intel.com/hub/spawn/u182002

[BartPigula]

It would seem, that my user had expired. I had similar problem in the past (https://community.intel.com/t5/Intel-DevCloud/Can-t-connect-to-original-devcloud-user/m-p/1439579), so i simply created a new user with id: u191839. I thought, that the previous data will be backed up automatically to the new one, but i was wrong. May I ask for a backup of data from previous user onto the new one? 

Best regards, 

Bartek

[VaradJ_Intel]

Hi,

Good day to you.

We are working on this internally. We will get back with an update soon.

Thank You!

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

It seems like your account has expired a while ago, as your account data is not present in our short term data backup

We are sorry we wont be able to move your data. You will have to use your local backup for recreating that data into your new account.

Thank You!

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

We have not heard back from you. Please could you give us an update?

Also, could you please confirm if we can close this thread?

Thank You!

Regards,

Varad

[VaradJ_Intel]

Hi,

Good day to you.

We have not heard back from you.

This thread will no longer be monitored by Intel. If you need further assistance, please post a new question.

Thank You!

Regards,

Varad