No longer able to access devcloud via ssh or jupyter lab (Permission denied)

[TKJ]

I have been unable to access my devcloud for a few days now. When I use the command

ssh devcloud

I receive the message

on both my linux and window machines

For jupyterlab, after I login through the intel page, I'm told that my server is starting up,as seen in the below image, but it just hangs:

I've tried logging onto the devcloud website to check my account status using the url below, but the browser tab never loads.
https://devcloud.intel.com/oneapi/

[RahulU_Intel · Accepted solution]

Hi,

Thanks for posting in Intel communities. We'll contact you regarding access extension through private message.

Thanks and Regards

Rahul

[TKJ]

I received a private message one week ago, replied, and have not received a response since. I responded again yesterday, and I have still heard nothing.

[RahulU_Intel]

We are extremely sorry for the delay. We were working internally on your request.

This was an unintended expiration and we have corrected the condition going forward but unfortunately the user account is expired now and not recoverable.

We request you to create a new account through the below link.

https://www.intel.com/content/www/us/en/forms/idz/devcloud-registration.html?tgt=https://www.intel.com/content/www/us/en/secure/forms/devcloud-enrollment/account-provisioning.html

Sorry for the inconvenience caused.

Thanks

Rahul

[RahulU_Intel]

Hi,

We haven't heard back from you. Could you please confirm if the issue is resolved.

Thanks

Rahul

[RahulU_Intel]

Hi,

We haven't heard back from you. So we will close this case for now. If you have any query you can post a new question.

Thanks and Regards

Rahul