Thanks for reaching out to us.
Could you please verify the given config file with yours
Host devcloud User uxxxxx HostName c009 Port 4036 IdentityFile "<Path>/devcloud-access-key-xxxxx.txt" ProxyCommand ssh -T -i "<Path>/devcloud-access-key-xxxxx.txt" email@example.com
If there is no change , please download the key once more and try again.
Manually verify whether the key file is present in the ~/.ssh folder and set correct permissions as below:
chmod 600 ~/.ssh/devcloud-access-key-xxxxx.txt chmod 600 ~/.ssh/config
If the issue still persists, please let us know.
Perhaps there's an easier way to reconfigure your SSH connection.
Step1: backup your ~/.ssh folder. For example you can rename it to: ~/.ssh.old.
Step2: go to https://devcloud.intel.com/oneapi/connect/connect-with-ssh-linux-macos/.
Not long ago we have added a script to automate the SSH config for the DevCloud. Follow the instructions and let us know if that solved your connection problem.
mv ~/Downloads/devcloud-access-key-37216.txt ~/.ssh/
This step: Add the following lines to file ~/.ssh/config (if you do not have this file, simply create one)
chmod 600 ~/.ssh/devcloud-access-key-37216.txt chmod 600 ~/.ssh/config
We have already sent the new credentials to you. If you are still facing the same issue, then your account is corrupted beyond recovery. You can apply for a new account here https://intelsoftwaresites.secure.force.com/DevCloud/
Could you please let us know if we can close this case?
We haven't heard back anything from you. So, we are closing this case assuming that your issue is resolved . Please feel free to raise a new thread if you have any further issues.