Unable to SSH into intel devcloud. Permission denied (publickey)

[gawad]

Hello! When I get to the step where I type in 'ssh devcloud', I get the error 'Permission denied (publickey)'. 

[ShyamS_Intel]

Hi,

Thank you for posting in Intel Communities. Please follow the below steps and check if the issue still persists.

Steps to check your account and remediate:

1. Sign into DevCloud : https://devcloud.intel.com/oneapi/
2. Login/launch Jupyter – Launch Jupyter
3. Note down account number as shown below in the Welcome.ipynb notebook
4. Next, login with ssh – if error does not show up your account is good.
5. if permission denied(public key) error message shows up during login with ssh then:
   1. Check your .ssh/config : cat .ssh/config
   2. Does your account number in your ssh/config match with the one showed in in Jupyter(Example : 25550)
   3. Make sure correct account number is reflected in the config file. If not, edit your .ssh/config to correct the account number in .ssh/config to be same as the one with what you see in Jupyter
   4. Login with ssh again

If at any point during the above steps you notice files missing please contact your support team with your original account number and the correct account number – they will work with the engineering team to help assist copy your files over.

We apologize for this inconvenience cause by the public key error issue. If the issue still persist, please provide your DevCloud user-ID.

If this resolves your issue, make sure to accept this as solution. This will help others with similar issue. Thank you.

Regards,

Shyam Sundar

[ShyamS_Intel]

Hi,

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks,

Shyam Sundar