Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
1644 Discussions

The data associated with your account seems to be invalid

fcharras
Beginner
996 Views

I can't access intel cloud services anymore, I'm required to go through the enroll process, but instead of the enroll page I get this:

 

fcharras_0-1676371491377.png

 

Thank you

 

0 Kudos
1 Solution
JesusE_Intel
Moderator
720 Views

Hi fcharras,


I was informed that the issue with the registration page has been resolved, could you please help us verify from your side?


Regards,

Jesus


View solution in original post

0 Kudos
10 Replies
AlekhyaV_Intel
Moderator
975 Views

Hi ,

 

Thank you for posting in Intel communities.

 

Please can you answer the following questions:

 

1. Which DevCloud are you using? Is it Intel DevCloud for oneAPI or Intel DevCloud for the Edge or Intel DevCloud for FPGA ?

 

2. Process by which you are trying to access Devcloud? 

 

3. Also, can you please share your devcloud user id?


Thank You!

 

Regards

Alekhya


0 Kudos
fcharras
Beginner
966 Views

1. I have used the Intel DevCloud for oneAPI in the past. Now I'm more interested in using the Edge. I'd like to keep access to both.

 

2. For testing software I'm developing within a project between INRIA and Intel, thus partially funded by Intel, see https://github.com/soda-inria/sklearn-numba-dpex I'm working together with @ogrisel who still have access to the Edge cloud.

 

3. I think that used to be u160428 ? I still see this username in my devcloud ssh config, but I can't find the id in my intel dashboard anymore.

0 Kudos
JesusE_Intel
Moderator
933 Views

Hi fcharras,


Your old user id has expired and a new one will be assigned once you are able to register. Could you please try the following link and try to log in? Please let me know if you are able to access Intel Developer Cloud for the edge after enrolling.


https://www.intel.com/content/www/us/en/secure/forms/devcloud-enrollment/account-provisioning.html


Regards,

Jesus


0 Kudos
fcharras
Beginner
897 Views

Enrolling link still not working

 

fcharras_0-1677141736005.png

 

Also, edge devcloud link gives error 500

 

 

fcharras_2-1677141800164.png

 

0 Kudos
fcharras
Beginner
878 Views

More information:

 

at https://www.intel.com/content/www/us/en/secure/forms/devcloud/enrollment/status-active.html I get the following:

 

fcharras_0-1677245344325.png

 

 

When clicking on the link ( https://intel.com/content/www/us/en/secure/forms/devcloud-enrollment/account-provisioning.html )

 

i get

 

fcharras_1-1677245385710.png

 

I got there by clicking Developers > Cloud > Cloud Tools > Intel OneAPI Base Toolkit > Get Access under "Develop in the cloud" section, there:

 

https://www.intel.com/content/www/us/en/developer/tools/oneapi/base-toolkit.html#gs.qy76sl

 

fcharras_2-1677245504388.png

 

I can also get to the enroll step through https://www.intel.com/content/www/us/en/developer/tools/devcloud/edge/overview.html (when I need to sign in to access jupyter) for the edge cloud, with the same result.

 

0 Kudos
JesusE_Intel
Moderator
869 Views

Thank you fcharras! I have passed this information to the development team. I appreciate your patience while we investigate the issue.


Regards,

Jesus


0 Kudos
JesusE_Intel
Moderator
837 Views

Hi fcharras,


Could you try to register for Intel Developer Cloud for the Edge again? Please us an incognito browser to ensure it's not a cookies issue. Please use the link below and click the Get Started button under Bare Metal Development.

Overview of Intel® Developer Cloud for the Edge


Regards,

Jesus


0 Kudos
fcharras
Beginner
827 Views

Hi Jesus

 

The report is exactly the same in an incognito browser, I don't think it's a cookie issue.

 

There don't seem to be a way to delete my account. Maybe deleting and creating it again would work.

 

Best,

 

Franck

0 Kudos
JesusE_Intel
Moderator
721 Views

Hi fcharras,


I was informed that the issue with the registration page has been resolved, could you please help us verify from your side?


Regards,

Jesus


0 Kudos
JesusE_Intel
Moderator
701 Views

If you need any additional information, please submit a new question as this thread will no longer be monitored.


0 Kudos
Reply