[URGENT] Arria 10 Not Functioning

[E-Hong]

Hi,

I recently ran deep learning inference using "HETERO:FPGA,CPU" plugin, but the process fails with error shown below.

It shows that:

ERROR: CL_DEVICE_NOT_FOUND
Location: /home/jenkins/agent/workspace/private-ci/ie/build-linux-ubuntu18/b/repos/fpga-plugin/thirdparty/dla/runtime/core/src/AOCL_Utils.cpp:381
Query for number of devices failed
Error Code: 147
Error Description: Error: Failure due to generic standard exception.
File: /home/jenkins/agent/workspace/private-ci/ie/build-linux-ubuntu18/b/repos/fpga-plugin/thirdparty/dla/runtime/core/src/AOCL_Utils.cpp
Function:
Line #: 381

Thank you.

[E-Hong]

Hi, attached with the result from "aocl diagnose" command.

[JesusE_Intel]

Hi E-Hong,

Thank you for providing all the information! I was able to reproduce the issue from my end and have escalated to the development team. I will let you know as soon as I find out more.

Regards,

Jesus

[E-Hong]

Hi Jesus E,

Thanks for the update. Hope to hear from you soon, I am in need of the FPGA for my Final Year Project's viva voce session at 10.00 AM GMT+8 tomorrow.

Thank you.

[JesusE_Intel · Accepted solution]

Hi E-Hong,

The FPGA device should be fixed now. I ran inference on it using the benchmarkapp_python as a test. Please give it a try and let me know.

Regards,

Jesus