Unable to access 'Connect to the DevCloud' pages in oneAPI documentation

[TheNic]

I've recently obtained a DevCloud account. I have been able to start a Jupyter session in DevCloud without issue, and am currently trying to log into a node via SSH.  I am unable to access the instructions for accessing DevCloud via SSH in the documentation.  My DevCloud access is current and I can access the general documentation at https://devcloud.intel.com/oneapi/documentation/shell-commands/

However, I'm unable to access any of the 'Connect to' links within the 'Connect to the DevCloud' section of the documentation.  All three links below result in a 500 Internal Server Error message.

https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-linux-macos/

https://devcloud.intel.com/oneapi/documentation/connect-with-vscode/

https://devcloud.intel.com/oneapi/documentation/connect-with-ssh-windows-cygwin/

Please advise on how to proceed with the connection via SSH or VSCode.

Thanks for the assistance!

[DiyaN_Intel]

Hi ,

Thank you for posting in Intel communities.

Can you please clear your cookies and cache and try again? (You can try it in incognito mode or in a different browser). We tried to access those three links from our end and it was working fine. Please find the attached screenshot for the same.

If the problem still persists please let us know.

Regards,

Diya

[TheNic]

I have now tried with multiple browsers with and without clearing all browsing data, and I continue to get the same error page for all 3 links. 

My understanding is that there is user specific data generated for those pages to provide an SSH key.  Is there another method to gain that information to connect via SSH?

[DiyaN_Intel]

Hi ,

Sorry for the inconvenience caused. We have informed the concerned team regarding this issue. We will get back to you soon.

Regards,

Diya

[DiyaN_Intel]

Hi ,

Is the issue resolved? Could you please give us an update ?

Regards,

Diya

[TheNic]

The issue has been resolved, though I don't have insight into how.  In any case, I'm able to access the 'Connect to' documentation and am up and running. 
Many thanks for the assistance!

[DiyaN_Intel]

Hi, 

Glad to know that your issue is resolved, make sure to accept this as a solution. This would help 

others with similar issue. Thank you!

Regards,

Diya 

[DiyaN_Intel]

Hi ,

Glad to know that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Regards,

Diya