Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
1597 Discussions

Unable to access Devcloud Jupyter

CT5
Beginner
1,789 Views

I was able to access for the past 2 days and now it shows the below error.

When I go to home page and click "Start My Server", it shows back the below error message.

 

500 : Internal Server Error
Error in Authenticator.pre_spawn_start: KeyError 'getpwnam(): name not found: u70457'

You can try restarting your server from the home page.

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7 Replies
CT5
Beginner
1,780 Views

Have already tried clearing cookies and using different browsers (Edge, Chrome, Firefox) but still same issue.

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JananiC_Intel
Moderator
1,717 Views

Hi,


Thanks for posting in Intel forums.


This jupyter connectivity issue is a temporary issue.Do you still have the issue?


Regards,

Janani Chandran


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CT5
Beginner
1,689 Views

Yes. It shows the below message where XXXXX is my userid:


Server Options
Error: 'getpwnam(): name not found: uXXXXX'

There was an internal error while loading options. Please contact support.

 

 

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JananiC_Intel
Moderator
1,674 Views

Hi,


Thanks for the update.


Could you check whether you are able to connect devcloud through other methods other than jupyterlab ?


Try this and let us know.


Regards,

Janani Chandran


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CT5
Beginner
1,668 Views

Hi I just tried and am able to access Jupyterlab now.

 

Thanks.

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JananiC_Intel
Moderator
1,643 Views

Hi,


Glad to know that your issue is resolved. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards,

Janani Chandran


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RyanWF
Employee
1,520 Views

How do I connect/open the Jupyter notebook page ? Any direct link ?

I need the web-based Jupyter notebook IDE to open in the web-browser, instead of SSH terminal connections to Devcloud.

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