Intel® DevCloud
Help for those needing help starting or connecting to the Intel® DevCloud
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Unable to connect with DevCloud

PiotrMik
Employee
1,034 Views

Can't connect to DevCloud by SSH.

ssh devcloud
u160425@devcloud: Permission denied (publickey).

 

Also, can't run any Intel oneAPI Base Training Modules in Jupyter Notebook.

Got error: "500 : Internal Server Error Error in Authenticator.pre_spawn_start: KeyError "getpwnam(): name not found: 'u160425'" You can try restarting your server from the home page""

 

I've just created my account.. Could you fix it, please.

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7 Replies
JananiC_Intel
Moderator
1,006 Views

Hi,


We are working on this. We will get back to you soon.


Regards,

Janani Chandran


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PiotrMik
Employee
993 Views

Little update:

Intel oneAPI Base Training Modules in Jupyter Notebook are working for me know, but I still have issue with connection to DevCloud by SSH... 

 

"ssh devcloud
u160425@devcloud: Permission denied (publickey)."

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Hemanth_K_Intel
Employee
971 Views

Hi,

The public key permission denied error was due to a bug on the web portal SSO introduced Thursday July 14th at ~1pm and resolved at ~10am July 15th. In fixing this bug, if you are still getting this error, please down load the public key as shown in the credentials email

If there are any further issues we can help, now that we have identified what went wrong.

 

Regards

Hemanth

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PiotrMik
Employee
946 Views

After redownloading key and reconfiguring it I still have the same issue..

"ssh devcloud
u160425@devcloud: Permission denied (publickey)."

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JananiC_Intel
Moderator
931 Views

Hi,


Thanks for the update.


We will contact you through private message.


Regards,

Janani Chandran


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JananiC_Intel
Moderator
855 Views

Hi,


Is your issue resolved? Do you have any update?


Regards,

Janani Chandran


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JananiC_Intel
Moderator
833 Views

Hi,


We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.


Regards,

Janani Chandran


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