Unable to connect with DevCloud

[PiotrMik]

Can't connect to DevCloud by SSH.

ssh devcloud
u160425@devcloud: Permission denied (publickey).

Also, can't run any Intel oneAPI Base Training Modules in Jupyter Notebook.

Got error: "500 : Internal Server Error Error in Authenticator.pre_spawn_start: KeyError "getpwnam(): name not found: 'u160425'" You can try restarting your server from the home page""

I've just created my account.. Could you fix it, please.

[JananiC_Intel]

Hi,

We are working on this. We will get back to you soon.

Regards,

Janani Chandran

[PiotrMik]

Little update:

Intel oneAPI Base Training Modules in Jupyter Notebook are working for me know, but I still have issue with connection to DevCloud by SSH... 

"ssh devcloud
u160425@devcloud: Permission denied (publickey)."

[Hemanth_K_Intel]

Hi,

The public key permission denied error was due to a bug on the web portal SSO introduced Thursday July 14th at ~1pm and resolved at ~10am July 15th. In fixing this bug, if you are still getting this error, please down load the public key as shown in the credentials email

If there are any further issues we can help, now that we have identified what went wrong.

Regards

Hemanth

[PiotrMik]

After redownloading key and reconfiguring it I still have the same issue..

"ssh devcloud
u160425@devcloud: Permission denied (publickey)."

[JananiC_Intel]

Hi,

Thanks for the update.

We will contact you through private message.

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

Is your issue resolved? Do you have any update?

Regards,

Janani Chandran

[JananiC_Intel]

Hi,

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Regards,

Janani Chandran